About Ascendion :
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.
Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.
Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us :
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse.
The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role :
Position Summary : Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities.
Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Conduct in depth analysis and / or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and / or compliance with fraud policies in all business channels.
Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact T-Mobile.
Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and / or notifies appropriate internal staff for customer verification or legal action.
Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity
Position Requirements :
At least 1 year relevant experience required.
- Must have excellent conversational skills in English
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School diploma or equivalent
- One year experience operating a computer in a Windows based environment
- One year experience in fraud, customer service or a call center environment Technology
Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
Preferred background / prior work experience? - Customer service and call center skills
Priority soft skills - Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Hours of operation (5 days a week) Mon-Fri 9 : 00AM CST to 6 : 00PM CST and for Saturday 8 : 00AM to 5 : 00PM CST.
Must be able to work flexible schedule including nights, weekends and holidays.
Salary Range : $37,000-$39,000 Annually - Factors that may affect pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.
Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance dental insurance vision insurance 401(k) retirement plan long-term disability insurance short-term disability insurance 5 personal day accrued each calendar year.
The Paid time off benefits meet the paid sick and safe time laws that pertains to the City / State 10-15 day of paid vacation time 6 paid holiday and 1 floating holiday per calendar year Ascendion Learning Management System
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
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