Solutions Engineer

Position Summary : As a Solutions Engineer at Luminator Technology Group, you will play a crucial role in connecting client needs with our technical solutions.

Working closely with both sales and engineering teams, you’ll provide expert support and guidance throughout the sales cycle, designing tailored solutions that address client requirements and ensure successful implementation.

This role is all about delivering seamless, impactful solutions that enhance customer satisfaction and drive our mission forward.

Key Responsibilities : Develop and deliver product demonstrations, aligning technology specifics with customer needs. Represent products at customer meetings, industry events, and conferences.

Respond to technical and functional aspects of RFIs / RFPs. Translate customer feedback into product requirements for the development team.

Resolve technical issues, ensuring customer satisfaction throughout the sales process. Collaborate with the sales team to assess customer requirements and provide support.

Design system solutions and recommend deployment methodologies to meet client needs. Prepare and deliver technical presentations, supporting both live and web-based demonstrations.

Assist in installations and support field teams with troubleshooting. Facilitate knowledge transfer across departments to ensure implementation aligns with client expectations.

Collaborate with Field Support and Sales to ensure ongoing customer satisfaction. Qualifications : Bachelor’s degree in Mechanical Engineering, Computer Science, or related field and / or equivalent work experience.

Minimum of 3 years of experience as a Solutions Engineer, Technical Sales, or a similar role with proven success in customer-focused product demonstrations.

Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, and Visio). Expertise in engineering and technology application, including design techniques and technical planning.

Familiarity with principles of promoting and selling products / services. Strong understanding of assessing and meeting customer needs.

Skilled in identifying, analyzing, and solving complex issues. Proficiency in written and verbal communication, with the ability to present complex information clearly.

Preferred Skills : Able to detect and address potential issues proactively. Effectively applies general rules to specific challenges for optimal solutions.

Strong analytical, negotiation, and organizational skills. Excellent collaboration and interpersonal skills in fast-paced, cross-functional environments.

Demonstrated initiative in recommending process and infrastructure improvements. Travel Requirements : This role requires up to 50% travel to provide on-site support and ensure seamless implementation of solutions for our clients.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

Luminator prohibits any such discrimination or harassment. The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings. All positions posted are required to be in office unless otherwise posted. Powered by JazzHR