Senior Business Analyst - Operations

Requisition ID : 106293

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.

Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers.

We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE : AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations.

American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years.

The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.

S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Sr. Business Analyst (Sr. BA) role serves as liaison between business SMEs, project teams and other stakeholders with focus on requirement analysis and documentation and conflict resolution.

Sr. Business Analyst is responsible for requirements analysis, requirement documentation, business process (as-is & to-be) documentation & conflict resolution throughout project life cycle across one or more functional domains.

Sr. BA will also work with QA / UAT team to assist with test strategy definition, requirement traceability matrix development and reviewing test plans / scripts to enable project team to successfully deliver quality technology solutions within budget and timelines.

Key Accountabilities

• Work with business SMEs and technology partners (e.g., Solution leads and Architects) to research and analyze current state system capabilities and define requirements for technology solutions options.
• Understands how technology applications and systems support business objectives. Drives innovation and creative solutions by providing value propositions.
• Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation.
• Elicit, document, and translate business requirements into detailed functional and non-functional requirements.
• Help define SMART KPIs to track business value gains for each initiative.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for functional, integration, performance & user acceptance testing.
• Contribute to project management activities such as : scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Acts independently or as a member of a project team responsible for providing functional and high-level technical guidance concerning the business implications of the application of various systems and software.

Knowledge / Skills

Knowledge

Ops, Env & Safety :

• Deep understanding of integrated approach of Operations, Environmental and Safety functions to support our field workers and customers.
• Sound experience in defining scope for business / technology strategic initiatives for Ops, Env & safety function solutions focused on :
• Advanced Metering Infrastructure (AMI) and customer systems
• Automated billing, meter reading, remote connection & disconnections
• Reduced meter operations cost
• Issue prevention identification
• Active knowledge management
• Critical asset tracking
• Automated remote monitoring of equipment and predictive maintenance
• Experience with implementation of AMI management, asset management, service order management, wearable safety equipment, safety reporting and monitoring solutions etc. is preferred

Skills

• Strong understanding of foundational technology operations and digital solutions relevant to business process.
• Deep understanding of objectives & working of utilities business functions.
• Ability to identify requirements / backlog of business functions and their alignment with AW’s overall business strategy, and the impact of said requirements / backlog.
• Understanding of latest technological and process advancements in the industry-corresponding corporate functions.
• Strong experience with requirement analysis, SDLC, Agile and Waterfall framework, Agile Central, JIRA, MS Office tools.
• Strong knowledge of business process modeling and process mining tools, e.g., Blueworks Live, Signavio, Visio.
• Working knowledge of digital technologies and applicability for the water and wastewater industries.

Soft Skills

• Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
• Ability to operate effectively in a matrixed organizational structure.
• Ability to listen and build rapport and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams.
• Ability to map joint organizational vision and long-term thinking, imagination, and idea generation.
• Ability to effectively drive business culture and technology change in a dynamic and complex operating environment.
• Strong leadership, business, technical, analytical, problem solving and verbal and written communication skills.
• Ability to balance what is right with what is realistic .
• Ability to stay focused on identified priorities.
• Ability to make decisions in situations of ambiguity and the absence of complete facts.
• Ability to work and team with a multitude of different people to balance demands.
• Ability to deal efficiently with escalations and difficult situations / people under pressure.
• Effective at communicating complex concepts to IT and business organizations in a manner that is easy to understand.
• Customer-oriented approach in managing communications and issues.
• Highly organized and able to manage time effectively.
• Flexible and adaptive to changing business environment and stakeholder priorities.
• Excellent listening skills in order to successfully interpret business needs.

Experience / Education

• 10+ years of experience facilitating the development and implementation of business / technology strategic products and projects based on management objectives.
• 7+ year experience as business analyst supporting one or more business function(s).
• Bachelor’s degree in Business Management, Computer Science, Information Systems or equivalent relevant work experience.

Certifications & Licenses

Nice-to-have :

• CCBA - Certification of Competency in Business Analysis
• CBAP - Certified Business Analysis Professional
• AAC - Agile Analysis Certification
• CFLBA - Certified Foundation Level Business Analyst

Work Environment

Hybrid (3 Days Onsite).

Travel Requirements

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.