Senior Technical Support Engineer
VirtualVocationsMilwaukee, Wisconsin, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Technical Support Engineer - Data Security Posture Management (DSPM).
Key Responsibilities
Serve as the escalation point for high-priority or complex issues, leading diagnosis and resolution efforts
Own and resolve critical incidents, ensuring effective solutions and timely communication
Mentor and train other technical support engineers, sharing best practices and developing training materials
Required Qualifications
5+ years in a technical customer-facing role or a Bachelor's Degree in a related field with at least 4 years of experience
Minimum of 2 years in a senior or escalation role
Advanced knowledge of operating systems (Windows, Linux, MacOS) and networking concepts (TCP / IP, DNS, DHCP)
Experience with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V)
Familiarity with databases (SQL, MySQL, PostgreSQL) and scripting languages (Python, Bash, Powershell)
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Technical Support Engineer • Milwaukee, Wisconsin, United States
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