Student Loan Counselor

Job Posting :

Purpose of the Position :

The primary function of the Student Loan Counselor (SLC) is to educate delinquent borrowers with repayment options, default prevention methods and job placement assistance within the acceptable standards established by Management.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

Pay rate of $19.00 / hr

Medical (including prescription), Dental, Vision (UMA subsidized)

FSA / HSA (Depending on Medical Plan chosen)

$50,000 Life Insurance (UMA paid)

Additional Voluntary Life Insurance (Team Member paid)

Employee Assistance Program EAP (UMA paid)

Long Term Disability (UMA paid)

Short Term Disability (Team Member paid)

Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)

Paid Time Off 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off

401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)

Pet Insurance

Identity Theft Protection

Primary Duties and Responsibilities

Performs the daily functions of the position in compliance with school and federal policy as well as the recommended guidelines in the Fair Debt Collection Practices (FERPA).

Accesses the NSLDS to review student default status, overpayments and total aggregate loan limits.

Works to lower the total defaults by reducing the number of delinquent student loan borrowers and promote Student Loan Financial Literacy as well as Gainful Employment.

Assists students in understanding and successfully managing their student loan obligations.

Contacts borrowers at least twice during their grace period to remind borrowers of upcoming student loan payments.

Receives inbound calls, places outbound calls, sends letters and emails to contact delinquent borrowers and advise them of their repayment responsibility and options.

Works in conjunction with designated lenders and guarantors to resolve student loan delinquencies.

Applies proven strategies to assist borrowers in an effort to positively impact the annual cohort default rate and minimize the number of borrowers who default on their student loans.

Utilizes all available skip tracing techniques to locate and resolve students with delinquent loans.

Assists students with resolving accounts through : repayment options, deferments, and forbearance and consolidations options.

Maintains or reduces overall Cohort Default Rates.

Educates and assists students in regards to Job Placement and Resume Writing services that are available.

Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.

Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Other duties as assigned.

Skills & Core Attributes Required :

Able to work productively and communicate effectively with students, lenders administrators and other constituents.

Proficiency in a variety of computer software applications.

Superior telephone and customer service skills.

Excellent interpersonal skills and the ability to work in team environment

Must be goal oriented.

Strong oral and written communication skills.

Flexibility to work evenings and weekends as needed.

Education / Experience Required :

High School Diploma or equivalent.

Must be eligible to access the National Student Loan Data Base (NSLDS).

Must not have a federal student loan appearing on the NSLDS database with an unresolved default status reported.

Education / Experience Preferred :

Associate Degree and default management and / or collection experience.

Knowledge of student finance, college retention and graduate placement procedures preferred.

Knowledge of Federal Default Management, regulatory requirements.

Knowledge of Fair Collection laws, both Federal and State.

Experience with Excel is a plus.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY.

We operate honestly and ethically in a compliant fashion. We are fair and trustworthy in our interactions with all we serve.

Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES.

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success.

We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS.

We are committed to our team members’ success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development, and career growth opportunities.

We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE.

We pursue results with a sense of purpose reflective of our student-centered mission. We take responsibility for supporting ambitious student outcomes and hold each other accountable to this end.

We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY.

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic, and creating a positive working environment are all critical to our success and that of our students.

We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE.

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with team members from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner.

By working together, we win together, ensuring that the goals of the institution are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work.

If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at