Online and Mobile Banking Products Manager

Online and Mobile Banking Products Manager

Location : Location

US-WA-Seattle

Location : Address

425 Pike Street

Location : City

Seattle

Location : State / Province

2024-3148

Category

Administrative

Position Type

Full Time

USD $80,000.00 / Yr.

USD $120,000.00 / Yr.

USD $80,000.00 / Yr.

USD $120,000.00 / Yr.

Job Summary

JOB SUMMARY :

This position is responsible for supporting the bank's VP, Digital Channels Manager and serving as an Online and Mobile Banking Products Manager for projects related to improving the client experience through various self-service delivery channels such as online and mobile banking, account opening, onboarding, payments, and mortgage consumer lending.

Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

KEY FUNCTIONS :

Managing the roadmap for the bank's consumer online banking and mobile app platforms. This includes interacting with external vendors, and internal stakeholders such as executive management, department leaders, and IT.

This position is responsible for projecting timelines for desired releases for the fiscal year and reporting on progress at regular Enterprise Project Management Office, Senior Operating Committee, Retail Banking, and Branch Operations meetings.

During planning and ideation phases it entails working with the VP, Digital Channels Manager, and appropriate resources to generate necessary agreements / SOW's and obtaining approval for sign off through the bank's vendor management process.

During implementation and post implementation phases, this position will report on OKR's, problems, challenges, opportunities, accomplishments, and lessons learned.

• Opening tickets through Jira, Zendesk, and Fiserv 360 vendor support portals. Once a ticket is opened, this position is responsible for : interacting with resources across vendors and bank resources including the product team scrum master, UX / UI designers, IT, peers on other product teams such as the bank's credit card and retail product teams, operations, and loan servicing;
• addressing vendor and internal business / technical questions, gathering additional information; facilitating troubleshooting / working sessions;

implementing fixes / changes; coordinating testing / validation; scheduling Pre-production and Production releases.

Addressing escalated product issues and outages. This position assists with triaging issues that have been reported by clients or colleagues that impact certain features or availability of consumer / online banking entirely.

Depending on the nature of the defect found, this position engages IT Operations and helps with external and internal communications until a fix is implemented.

• Partnering with Marketing and the bank's Wiki team to promote new feature releases and communicate changes to consumer online / mobile banking as needed.
• Assisting with implementation of medium and large-scale projects such as bank acquisitions or conversions to new platforms.

This position will be engaged in all phases relevant to an analyst position. Although some projects still run to some extent as waterfall (including pre-project ideation, project scoping, requirements gathering, implementation, transition to support etc.

feature releases will be agile (including adding stories to our backlog, developer refinements, stakeholder demos, sprint, and release planning etc.)

• Partnering with product team analysts to submit change requests to the Change Review Board in conformance with the bank's Online and Mobile Banking Change Management Standard which includes completing and documenting Pre-production testing and presenting the planned changes to CRB for approval.
• Providing new product / service demonstrations to a range of audiences including bank leadership, Learning and Development, and branch staff.
• Creating or updating desk procedures, policy, and business processes related to product team projects and enhancements as well as program oversight.
• Performing data gathering and analysis pertaining to digital solutions that may benefit the client experience.
• Assisting with User Acceptance Testing, test plan creation, and defect case tracking.
• Leading smaller product tasks with limited supervision.
• Perform other job duties as assigned.

Protect WaFd's Interests :

• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations and other recordkeeping requirements.
• Complete and pass all assigned eLearning courses and certifications as required.
• Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.

Qualifications

Job Evaluation Factors :

• Position requires a bachelor's degree or equivalent work experience in product or business analysis within the financial services industry.
• Minimum three years' experience as a Product Manager.
• Familiarity with development tools such as Jira and Confluence.
• Possess an understanding of both agile and waterfall development methodologies.
• Excellent verbal and written communication skills.
• Must demonstrate a high level of accuracy and attention to detail and can work effectively and independently.
• Successfully define and guide decision making.
• Ability to work in cross functional teams to execute a solution.
• Full-time hours required, with additional hours as necessary.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and / or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.

WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes.

WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

EEO Policy Statement - WaFd Bank

Know Your Rights : Workplace Discrimination is Illegal - click here for more information

Pay Transparency Nondiscrimination Provision - click here for more information

CCPA Notice at Collection for CA Employees and Applicants

Requisition Post Information* : Posted Date

10 / 3 / 2024