Description
Do you enjoy putting a smile on people's faces and creating memories that will last a lifetime? At the Hilton Minneapolis / Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together make the hotel one of the top ranked Hiltons in North America.
Our priority is providing our guests and team members with exceptional experiences every day.
Responsibilities :
- Greet customers with friendly and sincere welcome.
- Remain calm and attentive during heavy hotel activity and emergencies.
- Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and / or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.
Navigate bell cart through public areas, guest room corridors and to elevators.
- Read and match luggage tags, write claim tickets, and detach portion to give to guest.
- Organize and store luggage as necessary in a designated area.
- Drive guests to approved destinations in company van and perform other driving errands as assigned.
- Deliver gifts and amenities to guest rooms
- Deliver guest's valet laundry to guest rooms.
- Direct guest flow through hotel giving assistance and direction to various areas in hotel.
- Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
- Monitor company van maintenance requirements and communicate needs to management.
Requirements :
- Ability to understand and follow written and or verbal instructions.
- Ability to effectively communicate verbally in English.
- Ability to read English language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift, and or carry or otherwise move packages and boxes and luggage up to 45 lbs continuously throughout shift.
- Ability to stand, walk, and or sit and continuously perform essential job functions.
- Valid driver's license and good driving record.
At the Hilton Minneapolis / Bloomington, we offer the following great benefits :
- Competitive Wages
- Room discounts for Hilton properties and Marcus Hotels & Resorts properties
- Movie Theater discounts
- Employee referral bonus program
- Free employee meal
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.
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