Director - North America Operations

Job Description :

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America.

Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc.

More than 100 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, and Skullcandy rely on Pattern's global ecommerce acceleration platform to scale their business around the world.

We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.

We need a Director of Operations to oversee all of our North America warehouse operations currently located in the US and Canada.

This role will play a critical part in our continued business expansion and operational efficiency, and will be responsible for safety, quality, productivity, and associate engagement for our global network.

This is a full-time role based in Hebron, KY.

Frequently Asked Questions

What is a day in the life of a Director of Operations?

• Establish, implement, and communicate the strategic direction of the organization's North America warehouse operations division
• Oversee every aspect of warehouse operations, including safety, scaling, process improvement, automation, inventory control, etc.
• Expand and standardize buildings in the network.
• Work closely with our Supply Chain team and other internal partners to determine a balanced level of input and output in inventory flows
• Drive out waste and inefficiencies in our internal processes
• Work closely with product and software development teams to influence new iterations of our WMS
• Build out and manage teams across multiple time zones as the company scales to keep up with growth
• Obsess over the data of your operations to derive actionable insights that lead to breakthrough levels of performance.

What will I need to thrive in this role?

• Bachelor’s degree, ideally in Logistics, Supply Chain Management, or Business Administration
• Extensive professional experience in Operations, Supply Chain, Warehouse Management, etc.
• Extensive warehouse management experience, ideally on multiple levels over time
• Experience building out a team, ideally both domestically and internationally

What does high performance look like?

• Operate autonomously to deliver results for the business and our partners
• You give 100% to all tasks and projects you are given
• You will take full ownership of your projects and follow through to completion

What is my potential for career growth?

You will have the ability to effect change company wide on a global scale through benchmarking activities, building out new processes and facilities that will continue to give us a competitive advantage in all areas of operations.

This role will innovate aggressively, giving you the opportunity to gain experience on the cutting edge of ecommerce acceleration.

What is the team like?

You will work with the other members of the warehouse operations team both within the North America Operations network and headquarters.

You will be mentored by them and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented.

You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are :

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with VP of Global FC Operations
• Video interview with Director of NA & Central Ops
• Video interview with VP of Global Supply Chain and Transportation
• Professional reference checks
• Executive review
• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples
• Be ready to talk about how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often.

We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include :

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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