Business Operation Support Specialist

Scenario Trainer is seeking a detail oriented individual looking to join a company that is making a significant impact.

About Us

Scenario Trainer Inc. is a fast-growing company that provides advanced training equipment to government and law enforcement agencies, including all six branches of the Department of Defense (DoD), NATO military forces, and agencies such as DHS, FBI, Capitol Police, and Pentagon Security Forces.

Our mission is a critical one : to equip heroes with the training tools they need to stay prepared for bad days, and we take that responsibility very seriously.

To learn more about the organization, please visit :

About the Opportunity

We’re looking for a Business Operations Support Specialist someone who is detail-oriented, organized, and passionate about supporting a company that creates a meaningful impact.

This is a unique role where you’ll work from home but come to our home office / studio / R&D facility in Gates Mills, OH a couple of times a week to sync on projects, get training, collect receipts, and provide crucial operational and executive assistant support.

You’ll assist with accounts receivable, bookkeeping, answering phones, setting sales appointments, managing our virtual assistant and much more.

This position has some flexibility in the hours worked per week. We are looking for someone who is looking to work 32-40 hours per week.

Your role will be integral to our business, not just in supporting our day-to-day operations but in making a real difference in the preparedness of the everyday heroes who use our products.

Key Responsibilities Include :

• Create and update sales quotes, follow up on quotes to close sales, and process purchase orders.
• Manage vendor setups for state and government agencies, ensuring compliance with all necessary documentation.
• Assist with government contracting processes, preparing necessary documents and coordinating with the team.
• Maintain CRM (ActiveCampaign) with up-to-date customer information, quotes, and order statuses.
• Manage a Virtual Assistant who can handle repetitive tasks, report generation, and other support functions.
• Provide key metrics and data insights to support decision-making and dashboards for the CEO.
• Prepare and deliver regular reports to help streamline operations and improve efficiency.

About You :

• Strong organizational skills and high attention to detail.
• Experience with CRM systems (ActiveCampaign preferred).
• Experience in government contracting or sales administration is a plus.
• Proactive, able to manage multiple tasks and prioritize effectively.
• Ability to work independently with minimal oversight.
• Strong communication skills for answering calls and setting appointments.

Why Join Us?

At Scenario Trainer Inc., you'll be part of a small dynamic team with a shared commitment to creating and delivering top-tier training solutions.

This role offers a unique opportunity to support our sales and operations teams directly, providing essential support that enables our growth and success.

If you're ready to take on a multifaceted role in a fast-paced environment, we’d love to have you join us.