Job Description
Are you interested in helping lead a once in a generation transformation at the premier global financial services institution?
Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences.
The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.
This role will work with the operations, technology and product to help execute the long-term strategy while identifying solutions ready for today.
Key responsibilities will include the following :
- Ensuring Operations and partners are kept informed on strategic direction, and proactively aware of key deliverables
- Implement a stakeholder communication and change management plan
- Supports and lead strategic projects / programs centered on operational improvements
- Be the subject matter expert in Operations 2.0, promoting a consistent brand for the Program
- Back-up support for business management activities
- Executive Monthly Report for Operations product and portfolio
- Monthly Business Reviews
- Town Hall structure and content strategy
- Additional executive forums
Required qualifications, capabilities, and skills
- 5+ years of relevant experience in Operations / Product Development in Agile / Scrum team environments within Financial Services or Technology firms
- Proven experience influencing senior leadership as well as framing discussions through clear and articulate verbal and written communications.
- Ability to convert high level and complex concepts into simplified visualizations and tangible presentation materials
- Self-starter, quick learner with exceptional attention to detail and quality results
- Must have the ability to create and maintain SharePoint, Confluence and MS Team sites
- Ability to document both business and technical needs including application dependencies and flows
- Ability to toggle across executive leadership, design strategy, hands-on backlog refinement and execution
- Able to work with cross-functional teams like Product Management, Operations, and Technology
- Contribute to building a high-performing and inclusive culture
Preferred qualifications, capabilities, and skills
- Bachelor's degree or equivalent experience required (advanced degree / MBA preferred)
- Experience in delivering end-to-end Business, Operations and / or Technology products
- Advanced PowerPoint (Pitch Pro+), Tableau, Confluence Preferred
- SharePoint skills. HTML, CSS, JavaScript Preferred
- Experience working with business owners and development teams to document operational readiness
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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