Floor Manager

Heritage Restaurant is hiring a Floor Manager to join its growing leadership team.

www.heritagegrandbakery.com

8 West 40th street NY NY

The floor manager will contribute to our success by leading the restaurant team to provide engaging service of quality food and beverage to guests in a clean and comfortable environment.

The Floor Manager will assist the GM in Team development, training, and overall success of the restaurant.

Requirements / Responsibilities

Summary of Key Responsibilities for Restaurant Floor Manager (include but are not limited to the following) :

• Performs floor Managerial duties as required by the restaurant.
• Constantly ensures quality control.
• Maintaining high service standards and highest level of guest satisfaction at all times.
• Assists in restaurant staff training, enforcement of policies and procedures, performance management, development, and team building.
• Adheres to company standards and protocols.
• Administrative responsabilities include (but not limited to) scheduling,
• Assists GM as needed.
• Maintains a safe, healthy, and secure facility by enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
• Performs daily workstation assignments along with supervisory duties.
• Actively engages with guests
• Takes direction from GM and upper Management in order to identify and address trends and issues in restaurant performance.
• Addressing any issues in a timely fashion.
• Assists GM in motivating Team Members to meet organizational and operational objectives.
• Strong Leadership skills
• Evaluates usage of supplies.
• May take on GM responsibilities in their absence.
• Manages with integrity, honesty and knowledge that promote the culture, values, and brand standards of our restaurants.

Summary of Qualifications

• Minimum two years progressively responsible experience in restaurant.
• Minimum one year supervisory experience

Required Knowledge, Skills, and Abilities

• Knowledge of supervisory practices and procedures
• Strong operational skills in a fast-paced customer service environment
• Strong leadership skills with the ability to coach and develop Team Members
• Effectively communicate, orally and in writing, with Team Members and guests
• Ability to gain the respect and trust of direct reports
• Effectively handle and manage confidential and sensitive information

Physical Requirements :

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 9 (nine) hours in length.

Availability Requirements :

• Must have flexible availability for scheduling
• Must be available for both opening and closing shifts

Benefits :

• PTO and sick leave available
• Health Insurance
• Commuter Program
3 days ago