Packaging distributor seeks CSR to join growing team.
This Jobot Job is hosted by : Ryan Purdy
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary : $60,000 - $75,000 per year
A bit about us :
15 year packaging distributor with consistent growth and success!
Why join us?
Medical, Dental, and Vision Insurance
Vacation and Sick Time
1 Floating Holiday or your birthday off
Holidays
401k with employer 3% contribution
Group term life insurance
Voluntary life insurance
Voluntary Short-Term Disability plan
Office game areas
Free snacks and drinks
Gym memberships
Convenient location close to major highways, restaurants, and shops
Job Details
Job Details :
Are you a dynamic, results-oriented individual with a knack for customer service and a passion for the sales industry? We are a leading company in the sales industry seeking a dedicated Permanent Customer Service Representative to join our vibrant team.
This role is designed for a competent professional who can provide exceptional customer service while leveraging their knowledge of packaging.
If you have a flair for problem-solving, a customer-centric approach, and the ability to thrive in a fast-paced environment, then we would love to hear from you.
Responsibilities :
As a Permanent Customer Service Representative, your primary duties will include :
1. Delivering exceptional customer service by responding promptly to customer inquiries, addressing their needs effectively, and ensuring their satisfaction.
2. Leveraging your knowledge of packaging to assist customers in making informed decisions, resolving their issues, and enhancing their experience.
3. Collaborating with the sales team to identify and pursue sales opportunities, drive revenue growth, and achieve company targets.
4. Maintaining comprehensive knowledge of our products, services, pricing, and promotions to provide accurate information to customers.
5. Processing orders, forms, applications, and requests accurately and efficiently.
6. Keeping records of customer interactions, transactions, comments, and complaints, and communicating and coordinating with internal departments.
7. Following up on customer interactions and ensuring resolution of issues, and providing feedback on the efficiency of the customer service process.
Qualifications :
To be considered for this role, you should possess the following qualifications :
1. A minimum of 2 years of experience in a customer service role, preferably within the sales industry.
2. Proven experience or knowledge in packaging is a must.
3. Excellent communication and interpersonal skills, with a customer-centric approach.
4. Ability to work in a fast-paced environment, handle multiple tasks, and meet deadlines.
5. Strong problem-solving skills, with the ability to think on your feet and make informed decisions.
6. Proficiency in using computers and relevant software applications.
7. High school diploma or equivalent. A bachelor's degree in a relevant field will be an added advantage.
8. Sales acumen, with the ability to identify and pursue sales opportunities.
This is a fantastic opportunity for an experienced professional to make a significant impact in a leading company. If you meet the above qualifications and are ready to take up the challenge, apply today!
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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