Job Description
Job Description
Do you thrive in a fast-paced environment where you can troubleshoot and solve problems? Are you passionate about providing exceptional customer service?
If so, we want to hear from you! Anchor Software was established to provide comprehensive software solutions for database management, direct marketing, direct mail, data enhancement and data quality.
Anchor provides products for Postal Processing, Enterprise Data Quality, and Document Design.
Anchor Software is seeking a highly motivated and customer-focused Software Technical Support Specialist to join our growing team.
In this role, you will be responsible for providing first-line technical support to our users, helping them navigate our software and resolving any issues they encounter.
Responsibilities :
- Respond to user inquiries via phone and email
- Troubleshoot and diagnose software problems
- Provide clear and concise instructions to users on how to resolve issues
- Document and escalate complex issues to the development team
- Stay up-to-date on the latest software features and functionality
- Contribute to the development of knowledge base articles and FAQs
- Maintain a positive and professional demeanor at all times
- As needed, collaborate with QA and development teams to ensure product quality
Qualifications :
- Minimum 1 year of experience in technical support or a related field
- Understanding of Technical Support best practices and procedures
- Strong understanding of computer software and hardware
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Strong customer service orientation
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Direct Mail or Marketing experience preferred
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