Apex Systems has an urgent need for a Technical Support Specialist in Norfolk, VA! This will be 1 year contract opportunity with a high possibility to extend further.
Please see below for details.
Job Title : Technical Support Specialist
Location : Norfolk, VA
Duration : 1 year contract with high possibility to extend further
Contract Pay Rate : $20 / hour
DUTIES AND TASKS :
1. Implement new desktop applications and assist with migration of existing applications.
2. Maintain, repair, and deploy IT hardware as per currently supported standards.
3. Provide Level 1 LAN / WAN and supplemental Level 1 Communication Technology support to include data jack troubleshooting, network switch troubleshooting, hardware replacement, DHCP / DNS administration, and Level 1 protocol analysis
4. Update problem management system, as well as project and change request system, and communicate progress to customers.
REQUIRED KNOWLEDGE. SKILLS AND ABILITIES (KSA's) :
- 2 years experience in supporting various end users with hardware and software including procedural problems.
- Experience with Microsoft Operating Systems in a LAN / WAN environment
- Reimaging experience
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