Service Dispatcher
Why work for us? 6 & Fix has been serving the Triangle area for over 15 years. We have a strong company culture, and work-life balance is something we value for our employees.
We understand the importance of liking where you work, and we strive to create an atmosphere fostering positive working relationships, open communication, and continued learning .
We host monthly employee appreciation breakfasts and local sporting events nights, among other activities that allow team members to create friendships .
We understand the importance of job security in today's environment and pride ourselves on keeping a steady stream of work in a mostly seasonal industry.
We have found that the best way to provide superior customer service is to have a team that is satisfied with the work they do! To learn more, please visit our website at : 6andfix
Pay Rate : $38k / year to $52k / year depending on experience
Hours : 4-day-a-week schedule from 8 : 00 am to 6 : 00 pm. Wednesday through Saturday
What we offer :
- 100% coverage for medical premiums through Blue Cross / Blue Shield
- Supplemental AFLAC plan (including short-term and long-term disability )
- Dental / Vision Insurance
- 401k with 50% company match up to 6%
- 32 hours of PTO
- 40 hours of vacation
- 6 paid holidays
- Corporate discount program
- 2,000 online courses are available for continuing education !
- Employee appreciation rewards program
Responsibilities :
- Maintain the Service Technicians' daily schedules
- Maintain customer database with current information
- Clear and concise communications with the department managers, employees, and company customers
- Keeping customers appraised as the company schedule and requested lead times
- Provide accounting with maintenance contract billing information
- Handling high volume of incoming and outgoing calls
Required Qualifications :
- 2+ years of administrative experience
- Dispatching experience preferred
- High School diploma or equivalent (minimum)
- Ability to pass a drug and background check
- HVAC or related industry experience a plus
- Advanced communication skills : written and verbal
- Proficient in Microsoft Office : Word, Excel, Outlook
- Knowledge of dispatching software is preferred
- Prioritization and organizational skills
- High attention to detail with the ability to complete tasks and follow through
- Works successfully in a fast-paced environment
- Geographical knowledge of service area and map reading skill
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