Lead Area Service Manager

Trane in Southern Ohio (Dayton and Cincinnati) is hiring for a Lead Area Service Manager to join our team. In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer.

Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction.

Y ou will do this through leading a team of Area Service Managers across multiple offices and being a key member of the Southern Ohio cross functional area leadership team.

This role could be located in Cincinnati or Dayton, OH.

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE !
• Family building benefits include fertility coverage and adoption / surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support .
• Learn more about our benefits here !

Where is the work : This position is eligible for a Hybrid work schedule (3 or more days onsite a week) and will be based out of our Dayton / Cincinnati, OH office.

Responsibilities :

• Coach, lead, and develop a team of Area Service Managers across multiple offices to deliver customer satisfaction and business results.
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.

This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements.

• Effectively attract, coach, counsel, train and develop all service employees.
• Drive continuous improvement through company performance management process and technical product training programs available.
• Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team.
• Ensure that standard service work processes are created and followed.
• Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team.
• Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites is required, which may include outdoor work and / or work in mechanical / equipment rooms.

Travel up to 35% of the time.

During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

Qualifications :

• Bachelor’s degree OR equivalent from a four-year college or university preferred, OR equivalent combination of education and experience.
• Minimum of three (3) years’ experience in managing teams of people, processes and budgets.
• Knowledge of Salesforce preferred.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to :
• DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

This role has been designated by the Company as safety sensitive.

Base Pay Range : $142,900 - $180,500 / year. Total compensation for this role will include a commission / incentive plan.

Disclaimer : This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.