Assistant Facility Manager (FM)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio.

Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

What is your day to day?

Support the Sector Lead in the implementation of short and long-term schedules for the client program

Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Sector Lead and the client.

Oversee the appropriate monthly / quarterly / annual reporting appropriate for the client

Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative, as needed

Develop monthly / quarterly variance reporting on all operating budgets for each property on a timely basis

Assist with the development and implement the account plan for the buildings within the area

Oversee vendor work / services to ensure client satisfaction & expectations are met

Build and maintain relationships with key client contacts at all assigned facilities

Understand Key Performance Indicators and ensure all work is executed in a manner that meets or exceeds expectations

Resolve any escalated issues, and if necessary, engage the appropriate Sector Lead

Desired experience and technical skills

Required

3-4+ years’ experience with facilities management and managing CMMS / Work Order applications

Superior customer service skills and a strong orientation to provide exceptional JLL customer experience

Proficient in MS Office, and possess strong written, verbal and people skills

Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Excellent verbal and written communication skills

Strong presentation skills

Supervise vendor performance during normal and off hours including weekends when necessary

Must be able to pass background check

Preferred

Ability to multitask and work without direct supervision

Ability to plan and manage work under time constraints

Undergraduate degree preferred, or equivalent experience

Location : On-site Phoenix, AZ

On-site Phoenix, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.