Lead Customer Training Engineer - EDA tools (PCB Design)

As a LeadCustomer Training Engineer, you will be responsible for all aspects of trainingdelivery and training content development for EBS products.

This role requiresimmediate readiness to take on responsibilities and deliver results.

Training willbe delivered in three methods : in-person class delivery, online class delivery,and self-paced training materials available on demand.

Most in-person classesare held at customer sites. You will work with the account teams and learningservices operations team to scope out the agenda and schedule training events.

You will workwith your colleagues in the training team, customers, sales, product division,and support teams to determine enhancements to existing classes and identifynew courses for development.

Based on this guidance, you will plan and createtraining materials for all delivery methods. These courses will be presentednot only by you but also by other instructors worldwide.

The training materialsinclude lectures, hands-on labs, and assessments reinforcing learning.

The primaryobjective of this position is to develop and deliver high-quality training thatwill increase customer knowledge and drive product adoption at customer sites.

Essential Duties : Training Delivery :

Training Delivery :

• Be prepared and knowledgeable in the subject matter, the tools, and thetraining materials.
• Answer student questions professionally, and as needed, note thequestion, ask the product or support group, and get the answer back to thestudent promptly.
• Report any items that need action generated during the training event tothe product group, support, sales, and Learning Services.
• Review class feedback gathered in surveys or other means and takeappropriate action to improve the class materials and your performancecontinually.

Training Development :

• Update training materials based on the product release schedules.
• Work with the training team to develop the curriculum plan for creatingnew classes and maintaining existing courses.
• Get buy-in for your planned training content from other instructors andsupport from the product and support groups.
• Utilize standard templates and processes (Microsoft Word, PowerPoint, Camtasia,and AI-powered processes) to create high-quality training materials.
• Hold reviews for updates and beta classes for new classes to gatherfeedback for improvements. Implement the improvements.
• Get Involved in the specification and review of materials developed bycolleagues.
• Work with the training operations and editing teams to release thetraining classes.
• Mentor junior members of the team.

Continuous Learningand Development :

• Continueto learn more about methodologies, tools, and new features in your technicalexpertise area.
• Attendcompany technical training conducted by the product division to staytechnically current.
• Identifyopportunities to improve your presentation and teaching skills continually.
• Workwith the product and support groups to learn more about the tools and how theyare used at customer sites.

Relationships :

• BSEE or MSEE
• Develop cross-functional relationships with the product group and support, sales, and various groups in the learning services team.
• using, supporting, selling, or marketing the product area.
• Developing and / or delivering training; or equivalent combination ofeducation and experience is highly recommended.
• Strong knowledge of adult learning theory and experience in technicaltraining development, preferably in a technical environment is a plus.
• Prior customer facing experience required
• Prior experience with Xpedition and Valor NPI a plus.
• Experience developing and / or delivering technical training is a strong plus

Knowledge & Skills :

• Prior experience with Siemens EDA EBS products and solutions (Xpedition,PADS, HyperLynx and Valor NPI) is a plus.
• The ability to determine the suitability of training materials based onlearner skill level and learning style is required.
• Must have the skills to distill complicated subject matter into acustomer-focused training session. The candidate must also have excellentcustomer-focused writing and editing skills.
• Must have demonstrated ability to work well in a cross-functional teamenvironment and work collaboratively on a team.
• Demonstrated ability to respond to multiple conflicting priorities,manage changing priorities, and respond appropriately to unexpected changes.
• Must possess time management, communication, interpersonal, verbal,listening, problem-solving, troubleshooting, decision-making, andorganizational skills.
• Reacts well in collaborative discussions, clarifies situations, remainsopen to all sides, stays focused on resolution, develops others and own ideas.
• Ability to learn new products and develop / deliver training content forthem.

Travel / Lock

• Located in North America region (Remote)
• Up to 40% travel per year (includes international travel)

Why us?

Workingat Siemens Software means flexibility - Choosing between working at home andthe office at other times is the norm here.

We offer great benefits andrewards, as you'd expect from a world leader in industrial software.

Acollection of over 377,000 minds building the future, one day at a time in over200 countries. We're dedicated to equality, and we welcome applications thatreflect the diversity of the communities we work in.

All employment decisionsat Siemens are based on qualifications, merit, and business need. Bring yourcuriosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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