On-Call Scheduler

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.

Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.

Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families.

Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Position is On-Call (AFTER HOURS and WEEKENDS)

Must have high volume Caregiver scheduling experience.

Essential Duties and Responsibilities :

Staffs cases as determined by the stated needs of the client, the caregivers' skills, experience, and availability

Understands and adheres to established Company policies and procedures related to staffing and other matters

Follows any applicable state, federal or local home care regulations

Schedules client visits according to care plans and staff availability

Contacts caregivers regarding day-to-day changes in scheduling

As directed contact Clients regarding schedule changes

Responsible for making sure that the caregiver is matched to client care plan and is fully aware of required skills and duties, including, urgent needs and expectations

Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary

Ensures that accurate schedules for caregivers are finalized daily

Notify Caregiver Ambassadors when finalized schedules and payroll information is ready for submission

Refers escalated issues to the caregiver supervisor, including performance issues, investigations, and high-level HR concerns

Ensures excellent service to caregivers and clients

Performs general office duties

On-call and after-hours support as needed

Additional duties as assigned

Minimum Qualifications

Associate Degree or equivalent years of training or work experience

One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred

Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload

Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel

Proficient in current company software programs

Benefits for full time employees

• Medical / Dental / Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Benefits for full time employees

• Medical / Dental / Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
30+ days ago