Business Development Coordinator

Job Summary :

We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Phone Agent at Hyundai of Cumming.

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for providing outstanding customer service.

This role involves handling inbound and outbound calls, addressing customer inquiries, scheduling appointments, and ensuring a seamless and satisfying customer experience.

Key Responsibilities :

• Handle inbound customer calls and respond to inquiries regarding vehicle appointments, vehicle status, and customer inquires.
• Make outbound calls to follow up on customer leads, confirm appointments, and conduct satisfaction surveys.
• Schedule service appointments and coordinate with the service department to ensure efficient handling of customer requests.
• Assist customers with questions or concerns, providing accurate information and resolving issues in a timely manner.
• Maintain a detailed understanding of the dealership's services to effectively assist customers.
• Document customer interactions and update customer records in the dealership's DMS system.
• Collaborate with sales, service, and finance departments to ensure a cohesive and positive customer experience.
• Handle customer complaints with professionalism, escalating issues to the appropriate department or manager when necessary.
• Participate in training sessions to stay updated on new products, services, and customer service best practices.
• Achieve individual and team performance goals and contribute to a positive and productive work environment.

By joining Hyundai of Cumming, you will become part of a dedicated team that values integrity, excellence, and customer satisfaction.

We look forward to welcoming you to our family!

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction.

Our employees are not just a number.

We acknowledge and support every employee regardless of position and care for everyone individually.

We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer :

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.