Job Description
Job Description
Join Alliance Insurance Services, a leading provider of insurance services committed to delivering exceptional customer experiences in Winston-Salem, North Carolina.
While we don't offer remote work options, our office environment fosters collaboration, growth, and support. We take pride in our dedication to our clients and our strong ties to the local community.
If you are passionate about assisting customers, resolving inquiries, and ensuring satisfaction, this role is for you. As an Insurance Client Advocate, you will be a crucial part of our team, serving as a trusted advisor to our policyholders.
Your primary focus will be to provide impeccable service, address client concerns, and build lasting relationships.
If you thrive in a face-to-face customer service role and are eager to work with a supportive team in a dedicated office setting, Alliance Insurance Services is the perfect place for you to grow your career. Apply today!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Disability Insurance
Life Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Casual Fridays
Dental Insurance
Vision Insurance
Responsibilities
Client Support : Provide exceptional service to clients by addressing their insurance-related queries and concerns promptly and professionally.
Policy Assistance : Assist clients with policy changes, updates, and clarification of coverage details to ensure clients have a clear understanding of their insurance plans.
Claims Processing : Guide clients through the claims submission process, ensuring all necessary information is collected and submitted accurately and efficiently.
Documentation : Maintain accurate client records, update policy information, and ensure all documentation is organized and accessible.
Client Education : Educate clients on insurance products, coverage options, and policy features to empower them to make informed decisions.
Requirements
Customer Service Skills : Excellent communication and interpersonal abilities to interact effectively with clients.
Organizational Skills : Strong attention to detail and the ability to manage multiple tasks efficiently.
Team Player : Collaborative mindset with a willingness to work together towards common goals.
Professionalism : Maintain a positive and professional attitude in all client interactions.
Adaptability : Ability to thrive in a fast-paced environment and handle changing priorities with ease.
Insurance Knowledge : Basic understanding of insurance products and terminology is a plus.
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