Help Desk Technician (Tier 1)

Job Description

Job Description

Salary : $60,000

Help Desk Technician (Tier 1)

Marketing By Design is seeking a motivated and talented individual to join our small but agile IT team.

The post is full-time with the option for hybrid working after onboarding in our Beverly Office.

Please note that hybrid in this role means you must be prepared to report on-site with short notice

when critical maintenance or other urgent tasks require your presence.

You will work Monday to Friday, 9 to 5.30pm and report to the IT Systems Manager.

As a Help Desk Technician, you will provide technical assistance to users, answering questions and resolving IT issues. The ideal candidate will possess strong IT skills and demonstrate expertise in working with Apple hardware and software, a positive professional attitude and be a good communicator who can build trust and confidence with the internal team.

The position can be a busy and challenging one and requires a calm head, clear communication and a strong attention to detail.

There is also opportunity for growth via projects outside of the primary role based on business needs.

Responsibilities

• Act as the first point of contact and resolution for technical (IT) issues
• Properly escalate unresolved queries to the next level of support in a timely manner
• Install, modify, and repair computer hardware and software
• Install computer peripherals for users
• Train users on hardware and software as needed
• Ensure proper tracking, documentation, and closure of help desk tickets
• Coordinate print jobs, assist with printing operations, and provide maintenance and support for Epson large-format commercial printers in the Beverly office
• Collaborate with the internal team and strive to improve the user experience

Preferred Qualifications, Skills and Experience

• Degree in Information Systems is preferred but experience may substitute for education.
• Proficiency with Apple macOS and Apple hardware is essential .
• Familiarity with Adobe Creative Suite
• Tech savvy with a working knowledge of Microsoft Office 365, Remote Desktop Software, Active Directory / LDAP, Antivirus and Desktop Security
• Familiarity with Linux preferred but not required
• 1+ years of providing help desk support is preferred but not required.

Benefits

Medical and Dental Insurance; HRA; Vision Plan; Life Insurance, 401(k) with 3% Safe Harbor; Paid time off.

Application and Selection Process

If you feel that your skill set and experience are a match for this position, please forward your resume to [email protected] for our consideration.

MBD is proud to be an equal opportunity employer and welcomes applications from all qualified applicants. Our hiring decisions are entirely based on merit, competence, and business need.

If you have a disability or special need that requires accommodations, please let us know by contacting [email protected]