Front Office Receptionist and Accounts Receivable Specialist

SC Property Management is seeking a highly organized and professional Front Office Receptionist and Accounts Receivable Specialist to handle front desk duties while managing key aspects of rent collection and financial record-keeping.

The ideal candidate will ensure the smooth running of office operations and play a vital role in handling tenant payments, enforcing late fees, and maintaining accurate financial records.

Experience with AppFolio property management software is highly recommended.

Responsibilities :

Front Desk Reception :

• Serve as the primary point of contact for visitors, tenants, and vendors,
• Answer and manage phone calls, responding to tenant inquiries and forwarding calls as necessary.
• Greet walk-ins and assist with general questions or requests

Administrative Support :

• Maintain an organized front office, ensuring the reception area is welcoming and office supplies are fully stocked.
• Handle incoming and outgoing mail, including distributing and preparing outgoing payments and notices.
• Support the office team with filing, scanning, and data entry

Customer Service :

• Assist tenants with questions regarding rent payments, and general property inquiries.
• Provide information on rent payment methods and options, including online payments and in-office collections.
• Direct tenants to the correct department for maintenance requests or other specialized inquiries.

Accounts Receivable :

• Process tenant rent payments in various forms (checks, online payments) and ensure all payments are recorded accurately in AppFolio software.
• Prepare bank deposits for rent payments received and ensure timely deposit of funds.
• Enforce late payment fees in accordance with lease agreements and company policies.
• Issue and track 3-day notices for delinquent accounts, following up with tenants as necessary.
• Generate and distribute delinquency reports, tracking outstanding rent payments and escalating issues to management when required.
• Perform tenant ledger reconciliation, ensuring accounts are accurate and up to date, including payment histories and outstanding balances.

Financial Reporting :

• Assist in maintaining accurate tenant records, updating ledgers and tracking payments or adjustments.
• Provide management with detailed reports on rent collection, late payments, and delinquency status.
• Reconcile tenant accounts and assist with resolving discrepancies.

Compliance and Documentation :

• Ensure that 3-day notices and other tenant communication are compliant with company policies and local regulations.
• Maintain accurate and up-to-date records of all tenant interactions, including payment disputes and collections activity.

Skills and Qualifications :

• Strong communication skills : Ability to interact effectively with clients, vendors, and management.
• Excellent organizational abilities : Capable of managing multiple tasks such as payment tracking, data entry, and office administration.
• Problem-solving : Proactively address customer issues and financial discrepancies with appropriate solutions.
• Organizational abilities : Manage multiple tasks efficiently, such as payment processing, tenant inquiries, and office administration.
• Proficiency with AppFolio property management software is highly recommended , along with general proficiency with Microsoft Office (Word, Excel).

Education and Experience :

• High school diploma or GED required.
• Prior experience in office administration, accounts receivable, or related roles.
• Experience with property management software Appfolio
5 days ago