LVN Care Coordinator - San Antonio

Description

Clinic Location : 20800 U.S. Hwy 281 N, San Antonio, TX 78258

At VillageMD, we're looking for a Care Coordinator to help us transform the way primary care is delivered and how patients are served.

As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools.

Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered.

To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo.

Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Integral to our clinic operations team, the Care Coordinator plays a pivotal role in efficiently managing and organizing incoming clinical communications, ensuring timely responses, and facilitating effective communication between providers and patients.

As a new member of VillageMD, you’ll work closely with our clinic care team to manage clinical inboxes, and address patient questions and concerns.

This position requires strong organization skills, attention to detail, and a thorough understanding of clinical terminology and procedures.

How you can make a difference

• Monitor and prioritize incoming clinical communications, including patient cases and portal messages.
• Organize and prioritize incoming messages based on urgency, patient priority, and clinical relevance. If applicable, ensure that any communications are routed to the appropriate clinician or clinic staff for timely review and response, including escalating any urgent messages to the appropriate personnel for immediate attention.
• Serve as a liaison between providers, patients, and other stakeholders. Facilitate communication between clinicians regarding patient care plans, test results, and / or treatment updates.
• Maintain accurate records of all incoming and outgoing communications. Document patient inquiries, responses, and follow-up actions in electronic health records (EHR) or other designated systems.
• Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines.
• Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows.
• Collaborate with healthcare professionals to develop and implement best practices for inbox management.
• Provide training and support to clinical staff on effective inbox management techniques and tools.
• Offer guidance on navigating electronic communication platforms and EHR systems.
• Address inquiries and troubleshoot issues related to inbox management as needed.
• Participate in special initiatives at the direction of market leaders.

Skills for success

• Achieving objectives by effectively managing multiple tasks at one time
• Maintaining an organized and systematic workflow that results in goals being met
• Flexibility in an ambiguous and dynamic environment, maintaining a positive and can do attitude
• A passion for changing the way healthcare is experienced for complex and / or disadvantaged patients and communities
• Demonstrated strength-based approach to collaborative problem solving
• Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
• A willingness to learn on your own and take initiative
• Demonstrated honesty and following through on commitments
• The ability to problem-solve on the spot and identify issues that need escalated
• A low ego and humility; an ability to gain trust through good communication

Experience to drive change

• 3+ years of experience in a medical office or health care setting
• 2+ years working as a, Licensed Practical Nurse LPN
• Comfort with technology including the Microsoft suite of products
• Prior experience using electronic health record including data capture, data mining and reporting

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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