Quantum ERP Systems Analyst

Job Title : Quantum ERP Systems Analyst

Location : Onsite (Phoenix, AZ area)

Job Type : Perm Full-Time

Salary : Depending on Experience

Job # : 7288

Overview :

We're looking for a Quantum ERP Systems Analyst with a robust background in the Quantum ERP system by Component Control.

With at least a decade of direct, hands-on experience, this role is pivotal in delivering advanced technical support and ensuring our ERP system runs smoothly and efficiently.

Key Duties :

• Act as the go-to expert for all things related to the Quantum ERP system.
• Deliver top-tier support to users, swiftly handling inquiries and resolving intricate technical issues.
• Engage with diverse teams to integrate Quantum effectively across our business processes.
• Tackle complex technical challenges in Quantum ERP, offering solutions for both software and hardware issues.
• Liaise with software developers to address and rectify system bugs or shortcomings.
• Establish and nurture robust relationships with internal teams and Quantum users.
• Communicate seamlessly across technical skill levels, ensuring an excellent user support experience.
• Conduct and oversee user training on Quantum, creating useful documentation and guides.
• Propose system enhancements to the Quantum ERP, informed by user feedback and industry standards.
• Keep abreast of Quantum updates, assessing their impacts, and managing system upgrades.
• Develop and manage detailed support documentation for Quantum ERP, including troubleshooting guides and FAQs.
• Enhance the support team's capabilities by sharing knowledge and expertise.

Professional Requirements :

• A Bachelor’s or Associate degree in Computer Science, IT, or a related field, coupled with three years of software development experience.
• A minimum of 10 years in software support with a focus on Quantum ERP by Component Control.
• Desirable certifications in Quantum ERP or related areas.
• Experience with Oracle and SQL databases is highly preferred.
• Proficiency in using Microsoft Office suite, especially Excel.
• Deep understanding of Quantum ERP’s architecture, modules, and integration.
• Skilled in SQL and database management.
• Knowledge of server environments, network architecture, and security protocols.
• Exceptional communication skills and a knack for problem-solving.
• Ability to work both autonomously and as part of a team.

Additional Skills :

• Capable of comprehending and writing technical documentation, reports, and procedural manuals.
• Proficient in basic math and statistical analysis.
• Competent in interpreting and executing instructions in various forms.
• Problem-solving skills in standardized situations.

Physical Demands :

• Occasional requirement for mobility tasks such as standing, walking, and lifting up to 15 pounds.
• Regular need to sit and perform desk-based computer tasks.

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