Software Developer I, II, Sr - Service Now

Job Description : JOB DESCRIPTION

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions.

Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE : Software Developer I, II, Sr

JOB OVERVIEW : The Software Developer role will define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements.

This includes writing, coding, testing, and analyzing software programs and applications. The Software Developer I will be a self-directed learner with excellent communication skills.

The Software Developer II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills.

The Software Developer Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills.

DEPARTMENT : Information Technology

HOURS OFWORK : As required to fulfill responsibilities

RESPONSIBLE TO : Supervisor, Business & Support Applications

PREREQUISITES : Level I :

Level I :

Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience.

Applied IT Job Experience : 0-3 years

Experience in an application / system support role in a multiple system environment.

Documented experience with development and programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

Level II :

Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (5) years related industry experience, OR ten (10) years related experience.

Applied IT Job Experience : Four to Five years (4-5 years)

Experience in an application / system support role in a multiple system environment.

Some Small Project lead experience required.

Lead experience preferred.

Documented experience with programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

Level Sr :

Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

Applied IT Job Experience : Six to Nine Years (6-9 years)

Experience in an application / system support role in a multiple system environment.

Demonstrated Small Project lead experience required.

Lead experience required.

Experience in Leading Complex Small Projects

Documented experience with programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

QUALIFICATIONS :

Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

Ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated competence in analysis and troubleshooting.

Demonstrated understanding of healthcare computing environments.

Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

Proven record of excellent communication and organizational skills.

Microsoft Office plus Microsoft Visio proficiency is required.

UNIQUE PHYSICAL / MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS :

Requires the ability to move PC's and printers weighing up to 40 lbs.

Requires planning, organizing, and working on multiple tasks at one time.

Tolerates ambiguity in instructions and work situations.

PERFORMANCE RESPONSIBILITIES :

Generic Job Functions : See Generic Job Description for Administrative Partner.

Essential Responsibilities and Competencies

General :

Provides direct supervisor or lead with a weekly summary of activities.

Documents change control and system problems according to departmental procedures.

Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis.

Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets.

Responds to all requests according to departmental standards.

Performs end-user functions for assigned products to a high level of competency.

Ensures that reports, data, and devices are appropriately secured.

Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies.

Provides after-hours support as required.

Ability to successfully log into enterprise network and all supported applications.

Ability to organize, schedule, manage (chair) meetings and publish meeting minutes.

Ability to successfully contact vendor for support.

Ability to complete annual VMC educational requirements.

Performs other related duties as required.

Software Developer :

Developer and Programming Skills

Understanding of coding methods and best practices. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Provide custom reporting using database and report writing tools

Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.

Write programming scripts to enhance functionality and / or performance of company applications as necessary.

Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.

Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts.

Complete the definition, development, and documentation of software's business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.

Project Management Skills

Exceptional organization and planning skills. Experience in multiple methods of estimating time and task assignments.

Demonstrated ability to use effective judgment in prioritization and time allocation.

Diligent, results-oriented work habits.

Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.

A demonstrated ability to communicate clearly and to understand and solve the problems and information needs of others.

Develop project plans, estimations, specifications, flowcharts, and presentations.

Seeks innovative ways to remove obstacles.

Responsible for overall ongoing stakeholder satisfaction.

Coordinates activities with other internal and vendor assigned resources.

Documentation Skills

Writes scope statements, defining size and planning parameters of projects or multiple groups of tasks

Prepares detailed work plans and target dates for all projects.

Documents change control and system problems according to departmental procedures

Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards

Uses standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Can read and edit technical flow charts

Knowledge of the life cycle of a change and being able to shepherd a request from requirements gathering to designing and building to maintaining the architecture behind the change

Issue Resolution :

Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions.

Leadership Skills :

Ability to engage teams in collaboration and discussion and guide toward acceptable solutions

Process Improvement :

Demonstrates self-initiated process improvement; actively pursues expansion of knowledge in applications and functions supported by VMC IT and develops new efficient solutions.

Anticipates client's needs and seeks feedback to ensure client's needs are met

Project Skills :

Manages and / or leads planning and completion of projects on time and as designed.

Ability to manage short-term and long-term risk of architectural decisions

Technical Aptitude

High technical aptitude; adopts new technology and application functionality quickly.

Expert hands-on knowledge in current system functionality including integration points across all applications and continuing knowledge of future system capabilities

Ability to see the big picture and how many simultaneous projects interact with each other as well as current and future system states

Immense curiosity in all areas-beyond Epic applications, clinical workflows, and the entirety of the medical field-and a willingness to explore.

Test Planning :

Builds complete testing plans to validate system parameters and functionality performs as specified unassisted.

Training :

Ability to communicate design and functionality principles as well as risks with all audience levels.

Mentorship :

Helps others learn how to structure and solve problems and collaborate with others within the organization

Ability to mentor groups, both large and small, on technical and non-technical skills

Team Building / Working with Others :

Frequently performs critical leadership roles on the team. Promotes team spirit and commitment to common objectives. Involves the team in decision making.

Performs other related duties as required.

Created : 5 / 23

Revised : 5 / 23, 6 / 23

Grade : NC28, 29, 30

FLSA : E

Cost Center : 8553

Job Qualifications : PREREQUISITES :

PREREQUISITES : Level I :

Level I :

Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience.

Applied IT Job Experience : 0-3 years

Experience in an application / system support role in a multiple system environment.

Documented experience with development and programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

Level II :

Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (5) years related industry experience, OR ten (10) years related experience.

Applied IT Job Experience : Four to Five years (4-5 years)

Experience in an application / system support role in a multiple system environment.

Some Small Project lead experience required.

Lead experience preferred.

Documented experience with programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

Level Sr :

Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

Applied IT Job Experience : Six to Nine Years (6-9 years)

Experience in an application / system support role in a multiple system environment.

Demonstrated Small Project lead experience required.

Lead experience required.

Experience in Leading Complex Small Projects

Documented experience with programming languages. Including but not limited to Graphical Workflow Technologies (MSSQL SSIS, Power Automate), Programming Technologies (SOAP, REST APIs), Other technologies (SQL, Excel), Languages (SQL, C#, Python).

Documented ability to work with computer systems.

Documented record of excellent leadership, communications, and organization skills.

Must be current in required application certifications.

Demonstrated continued professional development.

Demonstrates an understanding of enterprise integration concepts

QUALIFICATIONS :

Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

Ability to function in a setting with a wide variety of duties and numerous interruptions.

Demonstrated competence in analysis and troubleshooting.

Demonstrated understanding of healthcare computing environments.

Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

Proven record of excellent communication and organizational skills.

Microsoft Office plus Microsoft Visio proficiency is required.