Counter - Inside Plumbing Sales

Counter - Inside Plumbing Sales

Richards Supply, 400 Mart St, SW, Wyoming, Michigan, United States of America Req #7117 Monday, October 14, 2024

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.

Founded in 1858, Hajoca is a company based on the principles of Service, Integrity, Reliability, and on relationships of trust and support with teammates, customers, and suppliers.

Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business.

A typical is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under and offer a customized business approach, honoring what’s special about each local marketplace.

Richards Plumbing & Heating Supply is one of those trade names and is looking for a Counter - Inside Plumbing Sales at their Wyoming, MI location.

Pay for Counter - Inside Plumbing Sales is between $20.00 and $24.00 per hour at this location.

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers?

If so, we’d like you to join our team as a Counter - Inside Plumbing Sales .

About the Role : You will :

You will :

Confidently assist customers who purchase and / or pick up merchandise at the Profit Center.

Accurately process and fill Sales Orders generated at the sales counter.

Attract and retain customers.

Work with the PCM to establish revenue and margin targets.

Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

Provide customers with reliable information regarding product specifications, pricing, and availability.

Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

Ensure security and control is upheld at this primary point of customer contact.

Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Successfully complete required safety and compliance training programs as assigned.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You :

1+ years’ experience in customer service or counter sales; contractor sales preferred.

Valid Driver's License

Knowledge of products sold in the Profit Center

Our ideal candidate will also :

Demonstrate outstanding customer service, verbal communication, and generous listening skills.

Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.

Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

Be able to learn to operate warehouse material-handling equipment.

Be able to learn to operate and demonstrate hand tools.

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Be able to learn and operate the computer related systems used to process orders.

Read, write, speak, and understand English.

The benefits of working with us :

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield.

In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

In addition to our generous compensation package, Hajoca also offers :

Full-time benefits (for team members working 30 or more hours per week) :

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)

Full-time and part-time benefits :

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement.

EEOC Statement