Program Manager (CBP)

Program Manager CBP Digital Transformation Office (DTO) Support

BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance strategic and technical operations and deployments.

The Program Manager (PM) will provide senior-level leadership and oversight for the CBP Digital Transformation Office (DTO) support contract. This individual will serve as the primary point of contact with CBP leadership and the Contracting Officer's Representative (COR), ensuring all contract objectives ranging from grassroots innovation, AI pilots, and digital service optimization to statutory compliance and national event support are delivered on time, within budget, and to the highest standards.

This role requires extensive federal program management experience, preferably with the Department of Homeland Security (DHS), and the ability to lead complex, multi-disciplinary efforts that directly impact CBP's national security mission.

Key Responsibilities :

• Provide overall leadership, strategic direction, and day-to-day management of DTO program operations.
• Serve as the single point of accountability for contract performance, risk management, and stakeholder satisfaction.
• Manage a federal program involving multiple task areas : innovation, AI pilots, digital modernization, data analytics, statutory reporting, and stakeholder engagement.
• Oversee program staffing, budgets, schedules, and deliverables, ensuring alignment with DTO mission goals.
• Coordinate with CBP stakeholders, DHS components, and external partners to integrate digital transformation efforts across mission areas.
• Ensure compliance with federal statutes (e.g., Government Service Delivery Improvement Act, 21st Century IDEA, OMB A-11 Section 280) and CBP's role as a High Impact Service Provider.
• Lead reporting and delivery of required plans, assessments, dashboards, and innovation inventories.
• Implement quality assurance and continuous improvement processes.
• Provide executive-level briefings, reports, and coaching to CBP leadership.
• Guide adoption of emerging technologies (AI, automation, low-code / no-code tools, analytics platforms) to reduce burden on frontline personnel and improve mission outcomes.

Required Qualifications :

Experience :

Skills & Competencies :

Work Environment :

BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.