Denials Supervisor

Denials Supervisor

Singing River Health System - Gautier Full-Time 8am-5pm Monday-Friday

Mississippi

United States

PositionOverview :

Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

The Denials Supervisor is a working supervisor. This position is the first point of contact for the team questions and concerns.

Responsible for directing, coordinating, and supervising the daily operations of Follow up and Denials Team. Required to mentor, challenge, and communicate effectively with all different types of people.

Must possess ability to stay positive at all times, especially in difficult situations. He / She serves as a member of the Revenue Cycle Management Team, and ensures compliance with all governmental regulations, non-governmental guidelines, and HIPAA regulations.

DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education :

High School Diploma / GED (or higher) AND at least 5+ years of customer service experience OR Associate's Degree (or higher).

2+ years of supervisory / leadership experience. Must possess knowledge of medical, coding, and billing terminology.

License : N / A

N / A

Certifications : N / A

N / A

Experience :

A minimum of two (2) years’ experience in a hospital or healthcare setting as a Billing and / or Collections Supervisor is required.

One (1) year as a Patient Financial Services Analyst preferred.

Reports to :

Denials and Appeals Manager

Supervises :

Insurance Coordinators and Denials / Appeals Analyst.

Physical Demands :

Work is moderately active : involves frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.

Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Employee is responsible for safely moving, lifting and handling all supplies, equipment and patients, with assistance, up to 350 pounds.

Expected to use safe lifting practices in all areas of job performance and employees are responsible to request help whenever needed, regardless of the weight, using available assistance, lifting devices or additional staff.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.

Work involves using repetitive motions : substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.

Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, shift gaze from viewing a computer monitor to forms / printed material that are closer to compare data at close vision.

Must be able to be active for extended periods without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may occur according to the needs of the hospital for off days, shifts or weekends.

Mental Demands :

Must demonstrate keen mental faculties / assessment and decision-making abilities. Must demonstrate superior communication / speaking / enunciation skills to receive and give information in person and by telephone.

Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels.

Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands :

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (, telephone, fax, etc.

MS Outlook, Word, Excel, Adobe, PowerPoint and other various technology driven applications.