Technical Support Specialist (Mexico)
RemotePost Date : 02 / 22 / 2024 Apply Now
Job Description
We are looking for talented Technical Support Specialist to assist customers with routine web application and database questions and issues with broad understanding of our platform, Caspio.
Our Technical Support Specialist position is specifically designed for goal oriented, high achieving individuals who are determined to build a successful career in the tech industry.
The candidate will provide assistance to Caspio’s global customers. Schedule will be 8 : 00am 5 : 00pm PST.
Responsibilities
- Ensure timely response and resolution of customer cases and inquiries regarding Caspio bridge according to service standards and best practices.
- Answer questions about the features and capabilities of our platform and promote new features and extensions as appropriate.
Provide advice and solutions to meet customers’ needs.
- Partner and collaborate with Sales team to provide technical assistance to pre-sales clients to help determine proper development path and solution(s).
- Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow up.
- Document FAQs and develop product and training guides for internal and customer use.
Qualifications
- BA / BS Degree in Computer Science, Information Technology or a relevant field.
- 1+ years of experience in Customer Services.
- Strong proficiency in English and Spanish communication skills, written and verbal, with the ability to articulate technical concepts to non-technical people.
- General understanding and prior coursework or experience with relational databases, including database design and table relationships.
- Understanding of web basics, including HTML, CSS, JavaScript.
- Self-motivated, well-organized and team player.
When applying for this position, please attach your resume in English. Apply Now
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