Refugee Employment Case Manager

Description Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Workdays : Monday - FridayWorks Hours : 8 : 30 a.m. - 5 p.m.Location : 202 W French Pl, San Antonio Tx 78212

Summary :

Under the supervision of the RSS Employment Program Manager, the RSS Employment Case Manager is responsible for supporting program efforts with client eligibility assessment, enrollment and assistance with employment services including job placement, job readiness education, and follow-up of client services.

Position Responsibilities :

• Works with eligible client communities to provide enrollment and on boarding of RSS Employment services.
• Assist clients with job placement and upskilling opportunities through contacts with career education providers and community partners.
• Guide clients by providing opportunities for career pathway jobs and training programs.
• Assist employers through providing access to interpreting services for client job orientation or training.
• Provides direct service support and referrals as needed and work together with staff members in areas of housing, employment, job training, health and emergency in regard to client service plan and agency or program goals.
• Assist with maintenance of program files and data entry using ClientTrack, and another approved program or agency used database.
• Accompany clients to job orientations when necessary
• Report on activities, visits, meeting and special client concerns to the other staff during required weekly staff meetings.
• Discuss concerns regarding client situations or program issues with appropriate staff immediately.
• Other duties as assigned by the Program Manager.

Competency : Advocacy

Advocacy

Building Collaboration

Communication

Customer Service

Teamwork

Requirements

Minimum Qualifications :

Education / Experience

o Associate or Bachelor’s degree in a social service or business-related field is preferred, or a minimum of one years’ experience in a social service related field, with at least one year of experience in business administration, and / or human resources experience.

License and Credentials

o Reliable transportation

o Valid driver license, with clean driving record

o Valid vehicle insurance

o Multilingual preferred but not necessary

Minimum Knowledge and Skills :

• Minimum of one years’ experience in Grants Contracts including Federal Grants, State Grants, Program Manual , and Operational Guidelines.
• Extensive working knowledge of file documentation and Record keeping.
• Experience with computer software and Microsoft office, E-mail and Internet (i.e., Microsoft software preferred and PDF);
• A solid grasp of Non-profit Organization and Time Management.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.
• Must be able to work in a culturally sensitive way with people of various backgrounds.
• Must be able to maintain appropriate ethical boundaries and professional client relationship.
• Must be at least 21 years old, and able to drive 12-15 passenger agency van when necessary.

Travel Requirements :

Travel requirements for the position includes 25- 50% local and 0 % overnight.

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.

g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability.

Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities