Job Description
Job Description
POSITION PURPOSE :
Provide organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Trump Hotel Las Vegas Brand Standards of cleanliness and guest satisfaction.
ESSENTIAL FUNCTIONS :
- Coordinate the efficient running of the Housekeeping departments on a daily basis.
- Ensure that all reports required by various offices in the hotel are submitted on a timely basis.
- Ensure that all associates have total compliance with all standards of operation and service standard requirements.
- Review all customer comments and feedback relating to the Housekeeping and ensure that immediate action has been taken and formulate solutions to prevent dissatisfaction recurring.
- Ensure that all schedules are completed and meet the labor management guidelines.
- Hold regular daily communication briefings with associates of all levels.
- Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times.
- Ensure that linen is properly controlled and ensure that quality of linen laundry service is reviewed daily.
- Ensure that uniforms for all staff are maintained and controlled.
- Propose and initiate when approved, new services and products for our guests.
- Perform and oversee administrative duties such as scheduling, payroll, purchasing and inventory management reports.
- Participate in all regular and operational meetings as required.
- Manage projects and any other reasonable duties as required by hotel management
Human Resources
- Assist with all issues of staff performance of all housekeeping and uniform associates.
- Develop Floor Supervisors through coaching within the department.
- Ensure that all staff problems are handled expediently and tactfully.
- Complete ownership for the ongoing training requirements in the division.
- Interview, select and train Housekeeping associates in proper work procedures and techniques.
- Supervise and monitor work performance of associates by conducting room inspections.
- Provide coaching and counseling of associates and conduct performance reviews when needed.
- Assist with all vacation and leave requests to ensure that staffing guidelines are covered.
Information Technologies
Work closely with the IT department to ensure that all deficiencies in guest room technology are reported and remedied immediately.
Engineering
- Work closely with Engineering Department to coordinate the maintenance of all rooms and public areas as required.
- Work constantly with the Engineering Management team to ensure that any out of order rooms are returned to inventory expediently.
QUALIFICATION STANDARDS :
EDUCATION
At least 2 year college (associate) degree preferred
EXPERIENCE
Minimum of two years supervisory and / or management experience in Hotel industry preferred. Housekeeping department experience highly desirable.
Must be able to work varied shifts, to include weekends and holidays.
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