We are looking for a customer-oriented Call Center Advocate to work Monday- Friday 8 : 00 to 5 : 00 pm and every other Saturday 8 : 00 to 4 : 00 pm .
Our Call Center Advocate will act as a liaison, provide product / services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
They are patient, empathetic, and passionately communicative. They love to talk . Call Center Advocate's can put themselves in their customers’ shoes and advocate for them when necessary.
They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.
Even with limited experience We will train the right person for our team!
Call Center Advocate Responsibilities
- Manage large amounts of incoming calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods / tools
- Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Call Center Advocate Skill Requirements
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication
- Ability to multi-task, prioritize, and manage time effectively
- Basic computer knowledge
- Accuracy with data entry
- High school degree
- Valid Drivers License
Call Center Advocate benefits after 90-days Include :
- 401K Profit Sharing
- 1 week paid time off
- 1 paid personal day every 90 days up to four a year
- Health Insurance
- Dental Insurance
- Vision Insurance
- Free Life Insurance
- Health Savings Account
- A 90 day evaluation for a pay increase
- Closed Sunday's
Job Type : Full-time
Pay : $16.00 - $17.50 per hour based on experience
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management.
All inquiries should be made directly with the organization that posted this employment opportunity.
Entry Level Call Center Advocate
Call Center Advocate's can put themselves in their customers’ shoes and advocate for them when necessary. We are looking for a customer-oriented Call Center Advocate to work. Our Call Center Advocate will act as a liaison, provide product/services information, and resolve any emerging problems that ...
Medical Receptionist/Patient Access Specialist (Front Desk and Call Center) (Part Time) - Springfield Locations
Part Time Availability between the hours of 7am and 5 pm.Not department specific, no guarantee on department/location once hired.Job Title: Patient Access Specialist .The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all ...
Inside Sales Representative
An Inside Sales Representative must exhibit excellent product knowledge and ensure that company processes and procedures are followed relating to the sales and reporting processes. Employment Position – Inside Sales Representative. An Inside Sales Representative is responsible for assisting cu...
Part-time Store Associate/cashier/stocker
Whether youre interested in joining as a Store Associate, Cashier or Stocker youll act as the face of ALDI while collaborating with your team to deliver an exceptional shopping experience. Store Associates are responsible for both cashier and stocker responsibilities listed above. Store Associate &...
Restaurant Cashier
At Capstone Restaurant Group, we are dedicated to the fast food industry and are independently owned and operated as a franchisee in the CKE Restaurant System.We are always searching for talented Team Members, at all levels, that are interested in growing with us.As a Team Member, you are the .Wheth...
Aftermarket Sales Representative / Outside Sales Representative - Business to Business Sales
This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales. Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information. Develop sales strategie...
Customer Service Representative - Remote (Raleigh, NC)
This position is a Remote - Work at Home, Customer Service position. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends *This is a Temporary Position* Essential Duties and R...
Optical Receptionist Job – Springfield, IL
The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests. The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest...
Field Sales Representative, Freight Forward (Chicago, IL)
Field Sales Representative, Freight Forward. As a Freight Forward Field Sales Rep with Maersk, you'll dive into an international, challenging business environment known for its diversity and high pace. Utilizing Salesforce or current CRM program to build a customer database of key information; build...
Front Desk Receptionist
Our Springfield office is looking for full-time Front Desk Receptionists to join their team!. ...