We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities :
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Field customer complaints when necessary
- Bookkeeping : keep accurate records of all hotel guest account information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications :
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Well-versed in taking telephone calls and handling stressful situations
About Company
The Hampton Inn & Suites Fort Myers / Estero is committed to providing exceptional hospitality experiences for our guests.
Our team is dedicated to creating a welcoming and comfortable environment. If you are a proactive and detail-oriented individual who thrives in a collaborative environment, we invite you to join our team and contribute to the success of our property.
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