Call Center Banker Bilingual - Spanish

CallCenter Banker (Bilingual Spanish) PhoenixAZ

HIGHLIGHTS

Location : Phoenix Az / Onsite

Position Type : Direct Hire

Hourly / Salary : Based on Experience

ResidencyStatus : US Citizen or Green Card HolderONLY

Our client is looking for a CallCenter Banker (BilingualSpanish) to join their team!

JobDescription :

This job isresponsible for connecting clients with the breadth of solutionsthat the bank offers to help achieve financial goals.

Keyresponsibilities include balancing service requests and salesopportunities providing subject matter expertise on financialsolutions asking clients probing questions to understand life andfinancial goals and pairing new solutions and services to meetclient needs.

Responsibilities :

• Works with clients tobuild and deepen relationships by uncovering financial needs andrecommending the best products services and solutions to meet thoseneeds
• Responds to customer inquiriesand concerns creating customizedsolutions
• Sells and fulfills bankingproducts including checking and savings accounts credit cardsCertificate of Deposits (CDs) Individual Retirement Accounts (IRAs)and loans
• Identifies client needs forlicensed sales functions making referrals to Line of Businesspartners
• Quotes rates terms and programsfor banking solutions
• Manages risk in every businessproduct and service transaction leveraging availabletools

RequiredQualifications :

• Displays passioncommitment and drive to deliver an experience that improves ourclients’ financiallives
• Has a commitment to teamwork andthe flexibility to work the schedule including weekends andholidays
• Has the ability to engage withclients and seek to understand their needs while actively sharingoptions using plain language building rapport and handlingobjections
• Is comfortable receiving ongoingperformance feedback andcoaching
• Is comfortable with ongoingchange and learning newtechnology / processes
• Has at least an intermediatelevel of proficiency withcomputers
• Is selfmotivated with excellentorganizational skills
• Has strong decisionmaking andproblemsolving skills

DesiredQualifications :

• Experience in thebanking / financial industry
• Experience working in a callcenter
• Experience in telephonesales

Skills :

• Attention toDetail
• Client SolutionsAdvisory
• Customer and ClientFocus
• Interpret Relevant Laws Rules andRegulations
• Adaptability
• Client ExperienceBranding
• Customer ServiceManagement
• IssueManagement
• ProblemSolving
• ActiveListening
• BusinessDevelopment
• Consulting
• ReferralIdentification
• Research

MinimumEducation Requirement : High School Diploma / GED / Secondary School orequivalent

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