Retail Store Manager

Job Description

GENERAL PURPOSE OF JOB :

Responsible for the overall retail operations including recruitment, team development, profitably, managing expenses, accounts receivable, developing new business, store inventory and merchandising.

Promote and support our high-quality Red Wing brand image through professional selling, building loyalty and long-lasting relationships with our customers.

This is achieved by promoting the Red Wing Shoe Company’s Ultimate Fit Experience (UFX), selling our premium products, and providing conscientious customer service.

ESSENTIAL DUTIES and RESPONSIBILITIES :

• Manage inter-store transfers, payment collections, and follow up as outlined in the Standard Operating Procedures
• Analyze monthly financial statements (P&L) while adjusting operating expenses to ensure store profitability
• Manage monthly labor model as defined by monthly labor and sales budgets
• Uphold RWSC merchandising and brand standards to ensure store presentation requirements are met
• Manage inventory levels and accuracy by completing style counts, monthly wall counts, product assortment reviews
• Lead by example by guiding each customer through RWSC’s Ultimate Fit Experience
• Provide appropriate accessory recommendation, educate customers on the benefits of each
• Generate Industrial Sales Leads
• Achieve and exceed daily productivity and sales goals
• Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards
• Maintain proficiency with product knowledge, technical, and operating standards through continuous learning
• Maintain a safe and healthy work environment by following organization standards and legal regulations
• Maintain industrial / RWfB account operational requirements
• Build collaborative relationships between you and key people with whom you’ll work or interact with; field team / business partners
• Manage store staff through consistent implementation retail initiatives, policies / procedures, goal setting and performance management
• Foster an environment of continuous education and development while supporting company driven training initiatives and participation in learning activities
• Recruit, develop, and train store associates to achieve operational and sales objectives as well as adhere to policies and guidelines
• Create an environment of inclusivity, positive employee morale, as well as safe working conditions amongst peers
• Support your Region Operations Manager in daily operations throughout the region

OTHER DUTIES AND RESPONSIBILITIES :

• Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software
• Maintain quality service by establishing, following, and enforcing organization quality system standards
• Uphold Red Wing Shoe Company’s core values
• Willingness to perform additional duties as required
• Conduct self-accordance to RWSC policies

Qualifications

EDUCATION, EXPERIENCE AND REQUIRED COMPETENCIES :

• High School Diploma / GED or equivalent work experience
• 2 years managerial experience
• Results oriented
• Effective Written / Verbal Communication
• Knowledge and comfort with technology and Microsoft Office programs

ADDITIONAL DESIRABLE QUALIFICATION AND COMPETENCIES :

• Thorough knowledge of Red Wing Shoe Company’s mission, values, and organization structure
• Profit and loss knowledge
• Naturally curious, has passion for new ideas, and looks to drive growth
• Problem solving
• Retail Footwear
• Specialty Retail
• Employee development

PHYSICAL DEMANDS :

• Lifting 50 pounds, bending / squatting to lace shoes, overhead lifting, twisting, climbing a ladder, standing for long periods of time
• Housekeeping duties including but not limited to : vacuuming, mopping & waxing floors, washing windows, use of disinfectant chemicals, discarding of all trash, maintaining recycling, installing, and maintaining furniture, fixtures, and displays.

WORK ENVIRONMENT :

• Retail store
30+ days ago