Job Summary
Ready to lead our team to new heights in guest satisfaction and engagement? As our Player Development Manager, you'll spearhead our efforts to provide unparalleled service to our high-end players.
Your role involves supervising our Casino Hosts and Player Rewards Club Representatives, ensuring they excel in player tracking, recruitment, and retention.
If you're passionate about delivering exceptional experiences, we'd love to hear from you.
Casino Player Development Manager Responsibilities :
- Strategize the Player Development program, focusing on acquisition, retention, and reactivation, to provide best guest service to high-end guest segment sustainably and profitably
- Execute all Gaming and Non-Gaming promotions, including VIP promotions and special events.
- Manage all casino marketing systems to ensure accuracy and integrity of all offers
- Manage and supervise Player Rewards Club Supervisors and Representatives by providing effective leadership to ensure guests receive friendly, efficient and accurate services and information at the most effective cost
- Supervise over Player Development Casino Host with clear goal / target / assignment on weekly / monthly basis with relative performance evaluation
- Responsible for guest assignment to hosts, daily / weekly complimentary analysis, daily / weekly hotel block for player development
- Interview, hire, train, coach, assign, and direct work to Player Development and Rewards Club team
Casino Player Development Manager Requirements :
- Bachelor’s Degree in Marketing, Business, or other related field
- 3+ years experience as a Casino Player Development Manager
- Must be able to pass a background check and get a gaming license in California
Casino Player Development Manager Benefits :
- Base salary 90-130k, depending on experience
- Bonus and incentives
- Relocation assistance to Northern California foothills
- Great medical, dental, and vision package
post
Julia Shaffer
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Ready to lead our team to new heights in guest satisfaction and engagement? As our Player Development Manager, you'll spearhead our efforts to provide unparalleled service to our high-end players. Casino Player Development Manager Responsibilities. Casino Player Development Manager Requirements. Cas...
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