Retirement Center of Excellence Team Manager-

Role

Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling.

Responsibilities

The position involves creating supervisory procedures for Retirement and Distribution COE and ensuring regulatory policy adherence.

It also includes overseeing client interactions to ensure compliance.

Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.

Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.

Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals.

Managing and continuously improving client service delivery and processes.

Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.

Requirements

Have experience in financial services / retirement plan benefits arena (7 years).

Have Series 6 or 7 and 65 or 66 securities licenses required. Series 9 / 10 or 24 and CFP highly recommended.

Have advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.

Have proficiency in managing / coaching others (3 years) in a Call Center environment.

Have intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.

Have experience with creating and maintaining audit and compliance procedures (2 years).

Have intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into.

Have ability to speak Spanish is highly recommended.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;

including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 65,600 USD

65,600 USD

Maximum : 104,100 USD

104,100 USD