Genesys API Consultant Developer

Job Description

Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US.

We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India.

Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume.

We look forward to hearing from you!

Genesys Developer : (Specializing in 3rd Party Integration and Google Dialogflow CX)

Remote

7 Months

$65 - $70 / hr on W2

Must have 10 comm skills- must be able to articulate what they have done and show examples.

MUST be Genesys CLOUD experience and

MUST have Google Dialogflow

Job Summary

We are seeking an experienced Gensys Cloud CX Developer with a specialization in 3rd party application integration to join our dynamic team.

As a Senior Genesys Developer, you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience.

Your expertise in third-party integrations and Google Dialog flow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients.

Responsibilities

• Collaborate with cross-functional teams to understand business requirements and translate them into Genesys solutions.
• Design and implement Genesys Cloud CX contact center applications, including routing strategies, IVR, and chatbots, SSO and email routing, webchat and other channels as required
• Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer interactions.
• Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots.
• Customize and configure Genesys Cloud CX platform to align with business needs.
• Integrate Genesys Cloud CX with 3rd party applications (WFM, ZenDesk, and Salesforce)
• Troubleshoot and resolve technical issues related to Genesys applications and integrations.
• Stay up-to-date with industry trends, best practices, standards and emerging technologies in contact center solutions.
• Long-term vision to see how the various contact centers will be built / configured and direct the team in the right direction based upon industry best practices and standards.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

Minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud .

Proficiency in third-party integrations , particularly with Google Dialogflow CX, ZenDesk and Salesforce

• Genesys Workforce Engagement (specifically Workforce Mgmt / Quality Management) experience
• Strong understanding of natural language understanding (NLU) and conversational AI.

Experience with cloud-based contact center solutions and voice / chat / email / other channels .

Familiarity with OAuth authentication , service accounts , and API administration .

Excellent problem-solving skills and ability to work independently.

Effective communication and collaboration skills.

• Ability to conduct / host working sessions to raise questions and confirm design.
• Technical documentation skills (e.g., unit test plans / results, low level design as needed)

Preferred Skills

Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).

Experience using JSON and SQL Programming

Knowledge of machine learning and speech recognition technologies.

Not required but nice to have previous experience in the city, state or federal government space.

Familiarity with Genesys Architect for creating call, digital and message flows.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.