FACILITIES SUPPORT SPECIALIST, ENGINEERING SERVICES

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below.

Were interested in getting to know you and what you bring to the table!

1. Relationship Management :

• In partnership with FM leadership maintain strong, effective business relationships and strategic operational guidance of our Alliance Partners OneTeam members and other 3rd party service providers responsible for delivering key elements of our Employee Experience program.
• Maintain an effective business partnership with real estate and business leaders, to ensure alignment between real estate services and business leaders, resulting in a comfortable work environment that provides optimal employee Convenience, Comfort, Safety and Productivity, with minimal distractions, where employees and business operations naturally thrive.
• Maintain effective relationships with Landlords and property management teams, ensuring compliance with lease terms and conditions, and timely resolution of issues.
• Build and maintain strong relationships with key contacts on-site. Act as primary point of contact for issue resolution.

Communicate and follow-up effectively with end-users.

2. Proactive Continuous Improvement Programs and Processes

• Coordination and execution of Employee Experience services, including health and safety programs, food services, on-site fitness centers at specific locations, event planning and management, and oversight of additional high-touch services provided by the team and our Alliance partners.
• Work closely with a team of Sr. Chief Engineers, Regional Engineers, client leaders and third-party service providers, to assist in the delivery of maintenance programs designed to ensure employee comfort, safety and business continuity.
• Support projects and initiatives that that enhance employee engagement, increase productivity, reduce operating costs and risks, and create value and enhanced Client satisfaction.

3. Operational Processes, Compliance and Financial Management

• Comply with client and JLL annual training requirements for assigned team members, including safety, information security, client-mandated training, regulatory compliance and other training initiatives impacting client satisfaction.
• Provide overall facility services in accordance with accounts standard processes and procedures including application of policies and programs, coordination of information, and performance obligations specific to work order management, property inspection, and other real estate management services in compliance with JLLs master service agreement.
• Coordinate vendor activities on-site; Oversee vendor performance, track performance over time, and proactively provide feedback.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
• Assist with the preparation, submittal, and management of the facility operations expense budgets and forecasts in a manner that meets JLL and Client goals and objectives;

Assist with variance reporting as requested by FM.

• Assist with updating evacuation maps and conducting emergency drills as needed in compliance with client and OCP guidelines.
• Act as member of Emergency Response Team
• Act as primary point of contact for after-hours emergency support
• Support badging, badge access, and key security in partnership with Security
• Assist with preparation and management of multi-year Capital Project Plans in a manner that meets the clients goals and objectives;

use available tools to plan, manage and report performance of Capital and Operational projects.

• Coordinate and assist with planning / scheduling maintenance and repair activity. Work closely and collaborate with JLLs account Engineering Leadership Team, including 3rd party maintenance technicians, operating engineers, Senior Chief Engineers, and Regional Engineering Managers.
• Meet performance obligations specific to work order management, property inspection, client relationship management, the annual asset management plan, and other operational disciplines that are typical of integrated facilities management.
• Support account Project and Program Managers to facilitate effective and successful integrated team performance, ensuring successful project delivery within the assigned real estate portfolio.
• Perform minor facilities repairs on equipment and furniture per client and JLL guidelines
• Provide coordination and support for meetings and conference room reservations as needed and directed.
• Coordinate and oversee grounds care and snow removal in parking lots and on sidewalks

4. One Team / Alliance Partner Leadership

• Provide guidance and support of Alliance Partner / OneTeam members. Contribute effectively to the overall mutual success of all team members to ensure successful service delivery, including Project Management, Engineering, Sustainability and Lease Administration teams.
• Communicate frequently and effectively with the One-Team members and provide consistent direction, in-person where possible, or by phone for remote team members, to ensure quality and alignment of services.
• Track and report contributions and accomplishments on an on-going basis
• Escalate issues to real estate leadership as necessary to resolve OneTeam performance challenges. 5. Initiatives and Innovation :
• Determine opportunities for process improvement, cost savings initiatives, and general process and tool innovation to drive improvements in employee experience, operational excellence, and team productivity.
• Lead or support initiatives, and perform additional duties and tasks as periodically assigned.

Benefits :

JLL offers competitive wages and benefits to eligible employees , including :

• 401(k) plan
• Medical, Dental &Vision Insurance
• Paid Time Off and Company Holidays
• Executive Benefits
• Parental Leave Pay
• Short and Long Term Disability Leave

Compensation Range : $33.65

$33.65

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services