Senior Operations Manager/Program Manager

Position Description / Summary :

Assigned to provide functional guidance and direction in Facilities Operations & Management. Provides technical guidance and administrative direction to multiple sites and buildings.

The successful candidate must have strong organizational and teamwork skills, proven problem-solving abilities, and the desire to innovate designs as well as the work processes.

Will also be responsible for the review of project plans and specifications for constructability, conformance to regulatory agency requirements and productivity improvement.

Provides consultation and guidance to large and complex project work areas as required. Performs duties with a high degree of latitude, exercising independent judgment and reason.

Duties :

• Oversee the O&M support provided to all Business Line (BL) contracts and continuous operation of all building systems, inclusive of critical infrastructure
• Provides functional guidance and technical direction
• Manage and ensure industry compliance requirements for all aspects of MEP, FLS, VTE and OSHA through direct engagement with Program and Project Managers
• Supervisory and management support to Program / Project Managers, engineers and maintenance staff
• Create and routinely update a documented plan that includes preventive, predictive and reactive maintenance procedures
• Develop and implement SOP’s, MOP’s and other processes as appropriate across all BL contracts
• Participate regularly in client-facing and contract team communications virtually and in-person
• Lead, create and manage O&M budget and participate in overall operating budget process at both corporate and contract levels
• Oversight of both management and performance evaluation for contractors / vendors; monitor and document performance in partnership with QC team
• Ensure timely and effective response to emergencies and service calls across the BL
• Coordinate directly with corporate Safety and Occupational Health Manager regularly
• Lead and organize ongoing technical, safety, and operational process training programs and procedures
• Participate in business development growth opportunities to include solicitation review, RFP support, proposal input, site walks and pricing submissions
• Review essential contractual documents such as Scope of Work, Request for Proposal (RFP) and Information Report
• Ultimately responsible for proper operation of all mechanical, electrical, plumbing and associated control systems across the BL at optimal specified performance levels
• Support and oversee large, complex facilities and maintenance projects
• Contributes to the organization through strategy definition and implementation of directed initiatives
• Ensure that appropriate levels of clear and timely communication are occurring with customers at the contract level
• Ensures contracts are maintained and services are scheduled as needed to maintain continuity of operations
• Works with building occupants and safety personnel to understand the critical needs and risk of losses associated with operations performed in each area of the building and develop plans to mitigate risks
• Tracks corrective actions and follows up with client and contract team until issue(s) are satisfactorily resolved
• Ensures contact procedures are in place for unscheduled system interruptions, equipment malfunctions, or emergency response is required, and updated regularly
• Provides technical assistance during emergency response incidents as necessary
• Develops common guidelines and procedures for effective quality assurance / quality control (QA / QC) programs
• Monitors execution methodology on projects to learn from improvements and to promote continuous improvement
• Support the creation of a work environment that fosters openness, trust, communication, teamwork, empowerment, innovation, and job satisfaction
• Provides leadership and guidance to all BL team members

Required Experience & Skills

• Minimum 10 years of progressive related experience in Infrastructure Operations and Management
• Vocational or technical training in related MEP field
• Professional licensing in aligned trade areas
• Substantial experience in the maintenance and operation of a highly technical facility such as hospital, research facility, data center or similar
• Significant experience in managing multiple projects and tasks simultaneously
• Supervisory experience, demonstrated experience planning, scheduling, and supervising complex maintenance projects
• A well-rounded background in all the building trades
• Demonstrated knowledge of Direct Digital Control (DDC) systems
• Skill in problem solving and critical thinking associated with HVAC, Electricity, Plumbing and other building maintenance
• Demonstrated skill in leadership
• Demonstrated oral and written communication skills
• Must have excellent interpersonal skills and ability to engage with a diverse group of people and effectively share knowledge
• Demonstrated computer skills including Microsoft word, Excel, software for building equipment and control systems, familiarity with programmable logic controllers, basic computer hardware troubleshooting skills
• Ability to coordinate a large building and / or grounds program
• Ability to effectively read and interpret blueprints, construction plans and written specifications
• Ability to estimate building costs and project timelines
• Broad knowledge of all phases of engineering, field activities, production techniques, building materials, and construction methods for development of various work areas
• Understands technical issues and cost related to selection of design features and unique requirements
• Broad knowledge of building industry, government compliance & regulatory standards and environmental compliance laws and requirements
• Has experience with engineering work planning, scheduling and cost estimating
• Experienced with managing knowledge of sustainability and its integration into the design and the construction of various buildings
• Ability to solve problems by thinking laterally and be able to understand the needs and requirements of the client and various entities to provide planning / design / feasibility solutions in a multi -disciplinary / multi - sectional context
• Must be self-driven and able to plan and execute work without direct supervision from senior management and / or peers
• Must be flexible and adapt to working in a demanding environment, including the need to travel and work remotely if / when required

Additional Preferred Experience :

• Federal contracting experience in managing O&M contracts
• CFM or PMP certification
• Professional Journeyman / Master License in the MEP trades
• NICET or NATE certified
• BAS / BMS operations and management
• Fire Life Safety, Fire Alarm and Fire Suppression management
• Vertical Transportation Equipment (VTE) management
• CFC Universal or equivalent
• Backflow Prevention certified
• Gas Installations
• Water Treatment for all systems (potable and non-potable)
• Groundwater / Rainwater Reclamation systems
• Roof Anchorage systems and compliance
• Emergency Power (Generators and UPS systems)
• Instructor level experience in any of the MEP trades
1 day ago