SUMMARY :
The Operations Manager develops, manages, and delivers support services to our sales force. This role is responsible for the administrative services of sales.
The Operations Manager acts as liaison between customers, our sales force, and distribution.
JOB DUTIES
- Trains sales staff on sales related systems, databases, and associated processes.
- Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
- Implements and maintains pricing per established policies.
- Manages collections process and maintains overall responsibility for outstanding invoices.
- Responsible for all Accounts Payable activities within the branch including expense, inventory and freight invoices, and debit memos.
- Prepares reports related to customer inquiries, sales trends, customer complaints, delivery or service problems.
- Assists customers and suppliers to resolve order problems.
- Manages inventory for Branch, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.
- May fill in for other lower level roles within the branch.
- Performs other duties as assigned.
- Maintains all sales support activities at the branch.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and two (2) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Excellent communication and presentation skills to all levels of employees.
- Industry and sales experience preferred.
- Ability to perform financial calculations and generate reports.
- Demonstrated people and leadership skills with a record of achieving positive business results.
- Ability to manage multiple responsibilities and projects.
- Professional, self-motivated employee with excellent interpersonal skills.
- Exemplary work ethic and decision making ability.
- Proficient in Microsoft Office.
PHYSICAL DEMANDS :
May be required to be on-call on nights or weekends, depending on need.
LICENSES & CERTIFICATIONS : None required.
SUPERVISORY RESPONSIBILITY :
- 5-10 Direct Reports
- 0-5 Direct Reports
BUDGET RESPONSIBILITY : No
COMPANY INFORMATION :
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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