Learning Design Support Services Manager

Description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose.

Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university.

And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states : Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions.

Employees must reside in, and work from, one of the above approved states.

The opportunity

As the Manager of Learning Design Support Services you are responsible for the operational support across Learning Science and Assessment.

You'll report to the Director of Learning Design Services. You will oversee the ongoing management of course roll tasks and the monitoring and optimization of the customer support ticketing and request system.

The manager will assist leaders with data gathering and reporting trends across the department.

You will be also responsible for the management and development of their team including holding regular development meetings, identifying areas of growth and opportunity, and aligning resources and training to help evolve their team.

We are a remote friendly work environment. #LIRemote

What you'll do :

• Monitor the assessment and resolution of customer support tickets and requests
• Collaborate with partners on the continuous improvement and optimization of the Learning Design and Development ticket and request system
• Manage Banner (SIS) course roll processes for Learning Science and Assessment
• Gather and report out on several data streams including Term Prep and Learning Design QA and help identify ongoing trends
• Provide operational support to team members across Learning Science and Assessment on ongoing projects
• Develop team to increase collaboration with project partners, solution develop challenges, promote a mindset of making data-informed decisions, and improve vendor partnerships
• Coach team, providing regular performance feedback and creating specific professional development plans with team members
• Assess ongoing team capacity and manage team's backlog of assignments
• Interview and onboard new team members

What we're looking for :

• Bachelor's degree
• 3+ years of demonstrated experience in higher education production positions
• Demonstrated experience managing projects
• Evidence of continued commitment to personal professional development
• Demonstrated experience in academic technology and different learning management systems

LI-EY1

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply.

You might be just the person we're looking for.

Compensation

The annual pay range for this position is $55,099.00 - $88,176.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

We expect this position to be hired in the following target hiring range $60,886.00 - $82,375.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get :

High-quality, low-deductible medical insurance

Low to no-cost dental and vision plans

5 weeks of paid time off (plus almost a dozen paid holidays)

Employer-funded retirement

Free tuition program

Parental leave

Mental health and wellbeing resources