Transit Service Center Rep

Salary : $49,462.40 - $70,657.60 Annually

Location : Various locations in Minneapolis and St. Paul, MN

Job Type : Full-Time

Job Number : 2024-00232

Division : Metro Transit

Department : Sales Operation

Opening Date : 10 / 24 / 2024

Closing Date : 11 / 7 / 2024 11 : 59 PM Central

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides rides through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region :

The Transit Service Center Representative (TSC) sells and replaces fare tools and various promotional items to customers, gives routing information and assist in problem solving for transportation issues.

The TSC Representative prepares detailed reports and bank deposits for all sales transactions. They make it easy for customers to pay their fares and treat those funds with respect.

This position may be required to travel between the Downtown Minneapolis and St. Paul retail store locations.

Salary range : External hires start at step one or a pay rate of $23.78 per hour. Internal hires will follow ATU wage guidelines.

Candidate pool : This position will establish a six-month eligible list for current and future positions.

What you would do in this job

• Sell Metro Transit fare items to customers, helps customers determine the best type of fare product for their needs, and collects proper payment for sale;
• Sell and process Transit fare orders for all customers upon request; Troubleshoot customer issues with fare cards and media;

Help identify the best fare and transit option for individual and groups of customers in person, over the phone and electronically.

• Accurately prepare and reconcile daily bank deposits, balance sheets, electronic fares and ticket inventory records in accordance with the policies and procedures established in the sales operations manual;
• maintains a secure area; Accurately collect and record sales and payment method; Prepare reports on daily sales and customer service activities;

Adheres to procedures posted in the sales operations manual.

Assist customers with detailed route information and transportation questions or solutions; Use technology to identify best option;

Instruct customers on how to use internet and smartphones for self-service.

Help customers with transit issues by referring them to the best resource based on the information received; Receive lost and found items from Customer Service for customer pick up;

Reference Cubic's NCS for troubleshooting Go-To card questions. Provides information on transportation options; Assist with returning lost and found items to customers.

• Collect payments for fare evasion citations.
• Stock transit schedule racks with up-to-date schedules; Order route schedules and transit information from various resources;

Maintain an orderly environment; Provide instruction to customers on how to access electronic schedules; Keep up to date on route changes and rider alerts to inform customers of changes.

• Maintain an organized and clean transit store appearance; Keep workstation clean and organized.
• Assist with Metropass and other fare-card media production processes.
• Perform assigned duties in the sales operations department when not needed at stores.
• May be required to travel to various transit stores to maintain proper levels of service.
• Process Limited Mobility applications.
• Performs other related duties.

What education and experience are required for this job (minimum qualifications)

A high school diploma or GED with two (2) years of work experience as a bank teller, customer service representative in a retail environment or cashier in a high volume, multi-payment option retail environment.

What additional skills and experience would be helpful in this job (desired qualifications) :

• Experience and / or knowledge of Metro Transit structure, services, and policies.
• Experience explaining services, problem-solving, and taking / answering customer feedback via in-person, by phone, or email.
• Previous experience working with a diverse customer base.

What knowledge, skills and abilities you should have within the first six months on the job :

• Knowledge of procedures and techniques for proper cash handling; principles and practices of good customer service; fundamentals of clerical and office procedures.
• Knowledge of basic computer skills with Microsoft Office, (Word, Excel, etc.)
• Ability to read and comprehend simple instructions. Ability to write basic correspondence. Ability to effectively work with small groups of customers or clients.
• Ability to promote an equitable, positive and respectful work environment that values culture and diversity among all employees.
• Skilled at basic arithmetic; basic accounting principles (balancing and reconciling of accounts).

What you can expect from us :

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work / life balance.

More about why you should join us!

Additional information

Union / Grade : ATU / Grade 21

FLSA Status : Non-Exempt

Safety Sensitive : No

Work Environment : Work is performed in a retail setting and may require travel between the Downtown Minneapolis and St.

Paul retail store locations.

What steps the recruitment process involves :

• We review your minimum qualifications.
• Must pass a work record evaluation (internal ATU employees only).
• We rate your education and experience.
• We conduct a structured panel interview.

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history.

A driving record check and / or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail.

The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards.

A driving record check and / or physical may be conducted if applicable to the position.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels.

Some highlights about our benefits are listed below :

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free :

• Well@Work clinic
• bus / rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

Applicant Instructions : The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position.

Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position.

The experience you indicate in your responses should also be consistent with the Work History section of this application.

If you attach a resume and / or cover letter to your application, it will be reviewed at the education and experience review step.

I have read and understand the above instructions regarding supplemental questions.

How did you first hear about this job opening?

• CareerForce Center
• Community Event / Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• Twitter
• Website : governmentjobs.com
• Website : metrocouncil.org
• Website : metrotransit.org
• Website : minnesotajobnetwork.com
• Other

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.

Type N / A if not applicable.

Please select the option below that reflects your education and experience level.

• A high school diploma or GED with two (2) years of work experience as a bank teller, customer service representative in a retail environment or cashier in a high volume, multi-payment option retail environment.
• An associate degree in accounting / finance / banking, administrative business, customer relations or a related degree.
• A bachelor's degree in accounting / finance / banking, administrative business, customer relations or a related degree.
• None of the above.

Please select the areas below with which you have work experience (select all that apply).

• Experience and / or knowledge of Metro Transit structure, services, and policies.
• Experience explaining services, problem-solving, and taking / answering customer feedback via in-person, by phone, or email.
• Previous experience working with a diverse customer base.
• None of the above.

If you answered that you have experience and / or knowledge of Metro Transit structured services, and policies in question #5, please describe that experience, including duties performed, where the experience took place and for how long.

If this does not apply, type "N / A."

If you answered that you have experience explaining services, problem-solving, and taking / answering customer feedback via in-person, by phone, or email in question #5, please describe that experience, including duties performed, where the experience took place and for how long.

If this does not apply, type "N / A."

If you answered that you have previous experience working with a diverse customer base in question #5, please describe that experience.

If this does not apply, type "N / A."

Required Question