Rep 1, Cust Svc Video Repair

Position Type : Full Time Location : Cheektowaga, New York Date Posted : Date posted 08 / 06 / 2024 Areas of interest : Call Center, Customer Operations, Customer Service Requisition Number : 2024-37861 Business unit : Customer Operations CRP113

CUSTOMER SERVICE REPRESENTATIVE $20 / HOUR

IN-OFFICE POSITION-Cheektowaga, NY

EVENING AND WEEKEND AVAILABILITY REQUIRED

Next Start Date : Monday, October 14th, 2024

Training Schedule : Sunday-Thursday 1 : 00PM-9 : 30PM

JOB SUMMARY

The Spectrum Customer Service Representative provides basic customer support related to Charter Services, including troubleshooting video issues and responding to basic billing inquiries (i.

e., taking payment, providing account balance). Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices.

Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Process customer orders in a courteous, efficient and timely manner.

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints and concerns within the scope of responsibility.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management / support as required. Determine necessity for field visits.

Accurately document customer account records based on actions taken

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure efficient and effective interactions with customers.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Ability to read, write, speak and understand English

Required Education

High school diploma or GED equivalent

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years

Previous customer service representative experience

Previous experience working in cable operations and / or telecommunications call center

WORKING CONDITIONS

Normal office conditions

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

N / A

Mental Requirements

Ability to handle multiple tasks

Proven organization and time management skills

Proven interpersonal skills

Ability to effectively train and offer guidance to other representatives

Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Charter Communications is an Equal Opportunity Employer - Minority / Female / Veteran / Disability

CRP113 2024-37861 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $20.00 to $25.25 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Also, certain positions are eligible for additional forms of compensation such as bonuses.