Information Technology Specialist (Systems Administration/Customer Support)

Duties

WHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION?

Are you the right applicant for this opportunity Find out by reading through the role overview below.

A description of the business units can be found at :

Vacancies will be filled in the following specialty areas :

• Systems Administration
• Systems Administration / Customer Support

The following are the duties of this position at the full working level :

Information Technology Specialist (Systems Administration)

Review proposed new systems, networks, and software designs for potential security risks, develop and implement migration strategies or countermeasures, and resolve integration issues related to the implementation of new systems within the existing infrastructure.

Generate and run simulation models for future applications and evaluate and verify impacts on the current and planned CI enterprise IT architecture.

Develop and implement a national plan for installing new products or equipment, resolving installation problems, and maintaining server integrity and availability, including planning for continuity of operations during the deployment of new server technology.

Computer Operations Administrator (COA)

Develop and implement migration strategies including planning for continuity of operations during the deployment of new server technology.

Generate and run simulation models for future applications, and evaluate and verify impacts on the current and planned enterprise IT architecture.

Develop and present plans for integrating new server technology into existing architecture.

Plan and coordinate the installation, configuration, maintenance, and upgrade of enterprise management software and related enterprise-level changes to the systems infrastructure.

Plan, implement, and manage problem management systems designed to effectively recognize, report, track, and resolve problems;

and evaluate the feasibility of adapting new methods to enhance customer satisfaction.

Senior Computer Specialist - Criminal Investigation (CI) Hotline

Provides guidance and assistance on the entire range of technical issues.

Independently, or as a team leader, undertakes technically complex projects / studies for Criminal Investigation requiring coordination across functional lines Service wide and overseas.

Serves as a technical lead / contact providing assistance to customers on multi-user systems and / or client-server applications.

Identifies and analyzes trends in systemic and software applications problems, advises on various methods of improving application usability, documentation, implementation plans, and customer education.

Requirements

Conditions of Employment

Telework Eligible Positions : Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.

g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program.

Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work;

part-time work is considered on a prorated basis.

You must meet the following requirements by the closing date of this announcement OR time of referral :

QUALIFICATION REQUIREMENTS : BASIC REQUIREMENTS ALL GRADES :

Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies : 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.

GS-13 LEVEL : You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.

GS-14 LEVEL : You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent.

Additional information

• A 1-year probationary period is required.
• Have your salary sent to a financial institution of your choice by Direct Deposit / Electronic Funds Transfer.
• This is a non-bargaining unit position.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

• Online Application - Questionnaire
• Education - See Education Section above
• Registration / License (If Applicable) - active, current registration / license

How to Apply

This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection.

Agency contact information

ERC Employee Resource Center

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