Director Patient Registration - Atrium Health Floyd (Rome, GA)

Summary Statement

The Director of Patient Registration provides leadership, motivation, and guidance to

the designated Patient Access areas, works with Management Team to set goals for the

Department, and creates action plans to achieve these goals.

Essential Functions

1. Responsible for successfully meeting performance goals established for current

departments.

2. Works with Managers, Supervisors and staff to develop goals for Patient

Registration.

3. Develops subordinates through identification of goals and participation in the

operations of Patient Registration and its interfaces with other departments.

4. Responsible for reviewing performance appraisals of employees and writing those of

the management team.

5. Produces and keeps required Departmental Records (attendance and counseling

sheets) on each manager and supervisor and assures that managers and

supervisors keep required Departmental Records on each employee.

6. Knowledgeable of JCAHO standards and assures that the Department meet those

standards.

7. Interacts on as needed basis with the other Atrium departments.

8. Promotes a positive hospital image to patients, visitors, and physicians by adhering

to the Atrium core values of Caring, Commitment, Integrity and Teamwork

Marginal Functions

1. Able to perform various functions as needed including registration, verification,

certification, and data entry.

2. Files various reports.

3. Processes paperwork.

Physical Requirements

Employee must be able to occasionally lift 20-50 pounds and bend and stretch required

for information gathering from various filing systems. Travel is required within the

Patient Registration Departments and within the hospital facilities.

Work is performed in open offices with some partitioned areas. Some work is performed

at desk using telephone and computer entry. Work is subject to heavy volume and

frequent interruptions either by phone or by other employees. Each employee has the

responsibility to work in a safe manner.

Education, Training and Experience

Degree : High School Diploma or equivalent required

Bachelor's Degree required

Three to five years of progressive supervisory experience in the health care field is

required. Experience in Patient Registration is required. Experience in insurance

verification, insurance billing and follow-up, and certification (all being hospital-based) is

preferred. Experience in Acute Care and Psychiatric Facilities preferred.

Employee must be knowledgeable regarding current government and state regulations

including Medicare, Medicaid, and Tricare regulations) and able to modify procedures

accordingly in order to maintain compliance. Employee must also be knowledgeable of

the differing applications of these regulations in each facility.

Must also demonstrate knowledge of the principles of growth and development and

possess the ability to respond to age specific issues and data reflective of the patient’s

status. Demonstrates the knowledge and skills necessary to provide care for the

following age groups : Neonate, Child, Adolescent, Adult, Older Adult

Protected Health Information

Employee will limit access to Protected Health Information (PHI) so that only the

information reasonably necessary to do the job is available.

Will share information only on a need to know basis for work purposes and will dispose

of PHI using appropriate method.

Access to verbal, written and electronic PHI for this job has been determined based on

job level and job responsibility with the organization. Computerized access to PHI for

this job has been determined as described above and is controlled via user ID and

password.

Machines Tools and Equipment

Must be knowledge of current office environment, computer hardware and applications.

Reporting Relationships

Supervised by : Assistant Vice President, CHS Patient Financial Services

Supervises : Managers, Supervisors and staff

Promoted to : Assistant Vice President