Customer Experience Specialist

Job Description

In search of a superhero to move heaven and earth for the best customers around!

If you’re a friendly and professional people person with a passion for solving problems, a strong desire to help others and a talent for going above and beyond, our Customer Service Team would love to meet you! At Lakeshore, we do whatever it takes to support the amazing teachers and families we serve which is why our Customer Service Representatives play such an important role.

In this position, you’ll build relationships with some truly outstanding customers and wow them with your ability to dig into problems, bend over backward to find solutions and shine a light of kindness and patience along the way.

Think MacGyver, Simone Biles and Mister Rogers all rolled into one!) Whether you’re handling calls, responding to e-mails or communicating via chat and social media, you’ll be joining a first-class team that delivers a fantastic customer experience at every touch point.

A day at Lakeshore looks like this :

• Supporting customers with absolutely anything they need from product questions and returns / exchanges to unusual situations and special requests
• Amazing customers with your refreshingly positive attitude and helpfulness
• Fielding inbound calls with a winning phone personality that is friendly, professional and down-to-earth
• Using strong and enthusiastic writing skills to communicate with customers via chat, e-mail and social media (hey a few extra exclamation points are A-OK with us!)
• Building partnerships with customers and internal team members
• Developing knowledge of Lakeshore’s products and services to deepen your ability to offer effective solutions and exceptional customer support

Qualifications

Got the skills and experience? Here’s what we’re looking for :

• 2 3 years of customer service or retail experience
• Experience corresponding with customers through e-mail and social media
• Previous call center experience, Live Chat experience and / or familiarity with Salesforce.com a plus
• Positive, customer service-oriented mindset
• Professional verbal and written communication skills and strong interpersonal skills
• Ability to process a high volume of inbound calls daily
• A tenacious problem solver with exceptional follow-through who won’t give up until a solution is found
• Experience with Microsoft Word and Excel
• Ability to multitask in a fast-paced environment
• Excellent organizational skills

Additional Information

And here’s our end of the bargain!

• Hourly : $20-$23 with an annual bonus of up to 10%
• Paid leave for new parents to support work / life balance and family bonding
• Excellent medical / dental and vision coverage EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels / fitness needs
• Generous employee discount
• Casual dress and we really mean it
12 days ago