Manager, Product Innovation

Position Summary

The Manager, Product Innovation will lead a variety of strategic projects and initiatives related to experiences that deliver the best vacations for the Royal Caribbean International guests.

This role is Based in Miami, FL, and will develop strategies that directly respond to consumer insights white space opportunities, and business needs to define the future of the vacation experience for the Royal Caribbean brand.

The ability to lead and influence functional teams and executive leadership across the organization to gain alignment and buy-in is critical to success in this role.

The ideal candidate will possess a combination of strategic, analytical, and creative thinking skills. Additionally, strong written and verbal communication skills including storytelling, and presentation abilities are essential.

This role requires the ability to direct teams by demonstrating and fostering a culture of excellence rooted in a data-driven and guest-focused approach.

This position will work on-site in Miami, Florida.

Essential Duties and Responsibilities :

• Develop guest-centric product strategies that are grounded in consumer insights and ladder up to the Royal Caribbean brand promise.
• Develop concepts that enhance the guest experience and create meaningful differentiation.
• Lead the product innovation process to define the Brand’s approach, strategy, idea generation, organizational buy-in, and final concepts for new guest experiences.
• Partner with the Insights & Analytics teams to develop research plans that result in uncovering of new, relevant insights.
• Analyze diverse data sources to make data driven recommendations for strategies and concepts.
• Partner cross functionally to gain alignment on strategic vision / direction and concepts.
• Oversee and collaborate with development teams to ensure product offerings, concepts, and strategies are implemented effectively.
• Create presentations showcasing the strategy and concepts to share recommendations and gain buy-in from senior management and CEO.
• Partner cross-functionally and lead reviews throughout the lifecycle of products.
• Build and develop the critical thinking, strategic thinking, and creativity of team members

Qualifications, Knowledge and Skills :

• Bachelor's degree required, MBA highly preferred
• 5+ years management consulting, strategy, product innovation, or CPG experience
• Past management experience
• Great passion for hospitality and guest-centric industries
• Must be a quick learner, highly driven, highly accountable, very comfortable with ambiguity, and quick to adjust to shifting priorities
• Strategic thinking & critical problem solving :
• Ability to apply strong analytical, conceptual, and strategic thinking
• Ability to analyze data and research results to make recommendations
• Ability to grasp the complexities of the business and to effectively translate business and guest needs into a cohesive strategy
• Experience developing strategic frameworks
• Experience developing concepts that meet strategic objectives
• Ability to develop innovative ideas and creative solutions
• Willingness to take personal initiative
• High sense of accountability and ownership
• Ability to assemble, lead, and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders
• Proven ability to effectively interact with all levels of the organization
• Experience briefing and leading agencies to deliver strategic projects
• Communication skills & standards of excellence :
• Strong storytelling and presentation skills, experience presenting to executive leadership
• Strong balance of strategic thinking and creativity with a problem-solving mindset
• Attention to detail and follow-through
• Ability to manage and prioritize multiple projects simultaneously
• Strong business acumen
• Strong written and oral communication skills, including the ability to communicate effectively at the senior-most executive levels of a company
• Strong computer skills (PowerPoint, Excel, Outlook)

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