Spa Concierge (Full-time)

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites.

The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region.

The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado.

The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

The Spa Front Desk Concierge assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa.

Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact.

A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Responsibilities

Essential Job Functions :

• To work as part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
• Up-sell, cross-sell and pre-sell services and products.
• Relay with confidence both product and service benefits to guests.
• Assist guests in retail area as needed.
• Work closely with Spa Manager to communicate spa goals & objectives, policies and procedures, prices, and relevant information to staff.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
• Ensure retail display inventory levels are accurate and shelves are dust-free.
• Ability to open, close and work closely with cash handling procedures.
• Assist with closing of all retail sales at front desk.
• Maintain an accurate shift log so that all noteworthy items that are needed to be known by a following shift or management are fully noted.
• Assist team and managers with miscellaneous duties.
• Ability to set up, break down and maintain beverage bars in lounges and fitness facility.
• Assist with locker room maintenance and restocking / filling locker room products.

Qualifications

• Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa.
• Flexible schedule including weekends and holidays is required.
• Previous Resort / Hotel / Spa front desk experience preferred.
• Computer / telephone skills required.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.